Strategy and Operations Lead - Albany (Onsite)
- Own and operate the Slice Hub to meet regional performance goals, with the ultimate metric of shop retention.
- Ensure timely and accurate delivery or pickup of Goods, Marketing Materials, and Hardware to shops.
- Oversee the Hub’s in-house printing operations and hardware provisioning, as well as other local operations.
- Track and improve shop onboarding and retention and market share, in partnership with Sales and Implementation.
- Manage the Hub Budget and execute against key operational KPIs, including:
- Managing profit and loss performance, with a focus on shop retention, order volume per shop, warehousing efficiency, production costs, and delivery spend.
- Meeting on-time delivery service level agreements for hardware, Goods, and marketing materials.
- Maintaining inventory accuracy and avoiding stockouts with proactive tracking and controls.
- Ensuring fast fulfillment and delivery of branded packaging orders.
- Managing fleet capacity, optimizing utilization, and maintaining assets to support reliable local delivery.
- Build and execute standard operating procedures and systems, in partnership with central teams
- Manage inventory and distribution, including local storage and fulfillment of goods such as branded packaging, hardware like register kits and printers, and marketing materials.
- Oversee in-house printing operations, supporting on-demand branded packaging production in select hubs.
- Manage hardware storage and provisioning, including setup, secure storage, distribution to shops, and returns.
- Lead fleet and delivery management, including local driver coordination and fleet operations to ensure fast and reliable delivery.
- Ensure effective execution of systems and operations, including all standard operating procedures and tools provided by central teams
- Maintain the demo and showroom, including workbenches, the community area, and the Slice team workspace.
- 5+ years of experience in business, operations, or supply chain
- Proven ability to manage Slice hub operations, including production and fulfillment
- Ability to oversee fleet and driver operations
- Strong operational and systems execution skills
- Comfortable owning budgets and performance metrics
- Cross-functional collaborator, especially with Sales and Implementation
- Background in operations or logistics; MBA preferred
- Flexible PTO
- Medical, vision and dental insurance
- 401K matching up to 4%
- Monthly wellness reimbursement/stipend
- Weekly pizza stipend (Yes, that’s a thing!)
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