Accounts Receivable Manager

This position is responsible for overseeing all aspects of accounts receivable, credit risk management, and collections activities for the organization. This role ensures timely and accurate cash collection, establishes and enforces credit policies, minimizes financial risk, and supports overall cash flow objectives for the business. The Manager provides leadership and direction to the Credit & Collections team, partners cross-functionally with Sales, Customer Service, and Operations, and continuously improves processes to support efficient order-to-cash execution.

PRIMARY DUTIES

• Lead and manage the Accounts Receivable, Credit, and Collections function, including direct supervision of Credit & Collections Analysts and related staff.
• Establish, implement, and enforce credit policies, procedures, and controls to mitigate financial risk while supporting profitable sales growth.
• Review credit limits, credit holds, credit term exceptions based on financial analysis, payment history, and risk assessment for review with Controller.
• Oversee daily collections activity to ensure timely follow-up on past due accounts, resolution of disputes, and escalation of delinquent balances as necessary.
• Monitor AR aging, key performance metrics, and cash flow trends; prepare regular reporting for management with analysis and recommendations. Allocate resources based upon metrics.
• Partner closely with Sales, Customer Service, and Operations to resolve customer issues affecting billing to ensure payment within terms.
• Manage the credit hold process, including review with cross functional partners, approval, and release of orders in accordance with established guidelines.
• Ensure accurate and timely posting of cash receipts, adjustments, credits, and write-offs in accordance with company policy and accounting standards.
• Support month-end close activities related to accounts receivable, including reconciliations, reserves, bad debt analysis, and audit support.
• Lead continuous improvement initiatives to enhance efficiency, standardization, and internal controls across AR and credit processes. Continual evaluation of metrics to align with execution to achieve desired results.
• Provide coaching, cross-training, and performance management for direct reports to build capability, accountability, and consistency across the team.
• Maintain strong internal controls and compliance with company policies, audit requirements, and applicable regulations.
• Perform other duties as assigned by management.

Requirements

EDUCATION & EXPERIENCE

• Bachelor’s degree in Accounting, Finance, or related field required.
• 7–10 years of progressive experience in accounts receivable, credit, and collections, preferably in a manufacturing or distribution environment.
• Prior people management or team leadership experience required.
• Strong understanding of credit risk analysis, AR best practices, and order-to-cash processes.
• Experience working with ERP/accounting systems; advanced proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong leadership, communication, and interpersonal skills with the ability to influence cross-functional partners.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Ability to manage customer relationships with firm credit and collection practices.
• Proven ability to manage competing priorities and deadlines in a fast-paced environment.