Junior Customer Service Specialist at CyberRisk Alliance

Junior Customer Service Specialist at CyberRisk Alliance - a US-based company uniting the global cybersecurity community

About Us:

is an influential business intelligence company serving the high growth, rapidly evolving cybersecurity community with a diversified portfolio of services that inform, educate, build community, and inspire an efficient marketplace. CRA’s brands include SC Media, Security Weekly, InfoSec World, Cybersecurity Collaboration Forum, Cyber Security Summit, our research unit CRA Business Intelligence, and the Cybersecurity Collaborative membership network. Our business is growing rapidly, and it is a dynamic and collaborative organization led by an accomplished team of entrepreneurs, operators, and investors.

CRA serves our trusted information through integrated channels (news and analysis, virtual and in-person events, research, eLearning, and a peer-to-peer collaboration platform) and marquee brands including SC Media, Security Weekly, InfoSec World, Cybersecurity Forum, and the Cybersecurity Collaborative. Our goal is to build a powerful network of experts, practitioners and influencers to shape content and share insight with the community in various formats across our platform, and to generate unique, first-party data to drive our products and services.

About the role:

Jr. Customer Service Specialist, Events

Reporting To: Customer Success Events Lead

As a Customer Service Specialist at CyberRisk Alliance, you will be responsible for managing email communications with sponsors for our events. You will ensure prompt and professional responses to inquiries, provide necessary event information, and maintain high levels of customer satisfaction. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Manage email correspondence with sponsors regarding event logistics, sponsorship packages, and other inquiries.

• Provide timely responses to sponsor queries, ensuring accurate and comprehensive information.

• Coordinate with internal teams (such as Sales, Marketing, and Event Operations) to address sponsor’s needs and requests.

• Assist in preparing sponsorship agreements, invoices, and related documentation.

• Monitor and track sponsor communications and ensure follow-up actions are completed.

• Maintain a database of sponsor contacts and communications history for future reference.

• Handle escalations and resolve sponsor issues or concerns effectively.

• Collaborate with the events team to ensure sponsors receive seamless experiences from pre-event planning to post-event follow-up.

What we’re looking for:

• Proven experience in customer service or a related field, preferably in event management or hospitality.

• Project management software experience, especially Monday.com

• Strong organizational and time-management abilities.

• Ability to prioritize tasks effectively.

• Excellent written and verbal communication skills.

• Proficiency in email communication and customer relationship management tools.

• Attention to detail and accuracy in data entry and documentation.

• Experience with event support a huge plus

• CRM experience is a plus

• Ability to work remotely, full-time, 9 am - 5 pm EST (NYC time, check the time difference via the link) .

What we offer:

• Full-time job (8 working hours per day, Monday-Friday). Please note that we will not consider candidates planning to combine several jobs.

• Remote work – you may be located in almost any country or city, just need a good Internet connection, a computer to work from, and the opportunity to adjust your working schedule for the team (9-5 NY time).

• Growth opportunity – we are only looking for candidates interested in long-term opportunity to learn and grow with the team, minimum 1.5+ year commitment expected.

• Salary will be discussed at the interview. Paid in USD.

Application deadline: ASAP.

P lease note that the later you apply - the more intensive your selection process will be, for example, you will have less slots available for interview, etc.

1. Application form - attach your CV;

2. Zoom interview with Hire5 Recruiter;

3. Zoom interview with your potential manager from CRA;

4. Zoom interview with VP of People from CRA;

5. Get hired!

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