Account manager - lender

COMPANY OVERVIEW

About Built


Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Through its connected product suite, Built enables stakeholders to finance, develop, build, own, and operate smarter—all in one place. The platform brings together loans, deals, portfolios, payments, inspections, and collaboration to deliver faster execution, greater transparency, efficiency, and trust across the industry.


Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com:

• Life At Built & Habitat Build
• Series D Financing Round
• Built Recognized in Two American Business Award Categories
• Built Secures Investment from Citi

At Built, we’re transforming the way the world’s largest financial institutions manage construction lending, collateral, and capital. We’re looking for a Strategic Account Manager to deepen relationships with our top enterprise clients - leading with insight, driving measurable business outcomes, and serving as a trusted advisor to senior executives.

This is a high-impact, consultative role that sits at the intersection of technology, finance, and client strategy. You’ll partner closely with Built’s Product, Engineering, and Go-To-Market teams to ensure our solutions deliver meaningful value - improving efficiency, mitigating risk, and accelerating growth for some of the most respected names in financial services.

In This Role, You Will:

• Serve as the strategic point of contact for Built’s largest financial institution clients, cultivating relationships with senior and executive-level stakeholders.
• Develop a deep understanding of each client’s business, operating model, and strategic objectives to proactively identify opportunities for innovation and expansion.
• Build and execute long-term account strategies focused on adoption, retention, and measurable business outcomes.
• Partner cross-functionally with Product, Engineering, and Go-To-Market teams to align client goals with Built’s roadmap and capabilities.
• Lead complex initiatives that deliver impact across lending operations, technology integration, and workflow transformation.
• Monitor account health and performance using data and insights to forecast risk, uncover opportunities, and guide strategic conversations.
• Drive renewal and expansion discussions, leveraging a consultative approach to demonstrate ROI and strengthen client partnerships.
• Act as a thought partner — bringing industry best practices, benchmarking data, and recommendations that help clients modernize their lending and risk management processes. Represent Built at executive business reviews and industry events, helping position the company as the technology partner of choice for financial institutions.
  

Qualifications:

• 10+ years of experience managing strategic or enterprise accounts within fintech, SaaS, or financial services.
• Proven success in engaging C-suite and senior executives at complex, regulated organizations.
• Strong business acumen with the ability to connect technology solutions to measurable ROI and business outcomes.
• Skilled in influencing without authority and driving alignment across cross-functional teams.
• Excellent communication, executive presence, and negotiation skills.
• Data-driven mindset and experience using metrics to drive adoption and client value.
• Deep curiosity about the intersection of finance and technology, and a passion for helping clients modernize legacy processes through innovation.

Built’s salary range for this position is $120,000 - 150,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Perks:

• The rare opportunity to radically disrupt a $1.5T industry
• Competitive benefits including: uncapped vacation, health, dental & vision insurance
• 401k with match and expedited vesting
• Robust compensation package, including equity in the form of stock options
• Flexible working hours, paid family leave, ERGs & Mentorship opportunities
• Learning grant program to support ongoing professional development

Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do.

We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.

Greenhouse Disclosure

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Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.

If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to [email protected].

For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.