Bloomingdale's Senior, Jewelry Operations
- Serve as a store liaison for operational questions & support topics including ringing instructions, scan sheet creation, liability forms, partnering with merchant on loyalty offer issues/resolution when necessary.
- Manage weekly trunk show reconciliation in partnership with store operations and FJ managers, ensuring accurate reporting and completion of merchant recaps detailing final item disposition.
- Partner with accounts payable/corporate accounting, and store teams to reconcile returns.
- Work directly with vendors to resolve billing discrepancies and reconcile statements as needed.
- Serve as the AP escalation point for high priority vendor concerns.
- Review monthly repair statements in partnership with Bloomingdale's Finance team to ensure accuracy and alignment with approved pricing and policies.
- Partner with stores to strengthen compliance, ensure correct customer charges, and reinforce adherence to all repair protocols.
- Address operational gaps and provide guidance to stores where additional support is needed.
- Oversee warranty operations for select luxury vendors.
- Partner with store to ensure clear understanding of warranty requirements and correct procedural execution.
- Monitor compliance using vendor brand portals and follow up on discrepancies.
- Collaborate with vendors on policy and program updates and communicate changes accordingly.
- Communicate RTV and markup listings in partnership with central and store operations. Track post issuance compliance and conduct follow up to address gaps.
- Reinforce compliance standards and support stores in achieving ROF performance targets.
- Support the processing and coordination of special orders for select buying teams, ensuring timely resolution of issues across stores and vendors.
- Partner with Macy's Sustainability team to gather required forms, certifications, and renewals from all fine jewelry vendors.
- Ensure vendors maintain compliance with Macy's sustainability standards and documentation requirements.
- Support SITs and other inventory movement activities on an ad hoc basis in partnership with FJ merchant planning team.
- Perform other duties as assigned.
- Bachelor's Degree from a 4-year colleague or university.
- 4+ years of experience.
- Demonstrated ability to balance multiple projects and be flexible in response to changing priorities
- Proficiency in Microsoft Office Suite.
- Strong written and verbal communication skills. Values keeping others informed and has the ability to present information in a clear, concise, manner.
- Organized, self-motivated, and comfortable managing multiple workstreams.
- Ability to succeed in a collaborative, fast-paced environment.
- Ability to work a flexible schedule based on department and Company needs.
- Prolonged periods of sitting, with occasional standing and walking.
- Ability to bend, reach, hear, and communicate as needed.
- Continuous use of computers and standard office equipment.
- Ability to lift and move up to 25 lbs. as required.
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