Customer Success Manager

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellence and sincerity.

Join accessiBe’s Customer Success team and play a key role in supporting our mission to make the web accessible to everyone. As a Customer Success Manager , you'll manage a book of business, acting as the primary point of contact for your customers. You’ll focus on delivering value, resolving customer painpoints with crossfunctional teams, and ensuring customer satisfaction—ultimately driving successful renewals and retention.

Things you will do:

• Own a large portfolio of B2B clients, prioritizing renewals and long-term retention.
• Act as the main point of contact for clients, ensuring consistent engagement and satisfaction.
• Proactively identify risks to customer satisfaction and loyalty, and drive effective resolution strategies.
• Develop deep, consultative relationships across client organizations.
• Position yourself as a trusted advisor, helping clients extract full value from accessiBe's offerings.
• Work closely with Sales, Partner Teams, and potentially Marketing to promote client retention and upsell opportunities.
• Champion the voice of the customer in internal discussions, advocating for client-centric improvements.
• Become fluent in accessiBe’s flagship offering, accessWidget, as well as other accessibility tools.
• Lead strategic initiatives that enhance customer success processes and improve operational scalability.
• Identify gaps in workflows, systems, or onboarding and propose improvements.

• 3+ years in Customer Success or similar client-facing role in a B2B environment.
• Strong relationship management and account planning skills.
• High emotional intelligence and the ability to empathize with client challenges.
• Familiarity with Digital Accessibility or Web Compliance standards (e.g., WCAG).
• Strong grasp of retention KPIs like churn, NRR, ARR, etc.
• Prior experience with tools such as: Salesforce (CRM), Salesloft (Outreach automation) and Google Workspace (Docs, Sheets, Slides)
• Self-motivated and thrives in a growth-stage environment.
• Excellent communicator across multiple levels of stakeholders.
• Analytical mindset with a flair for problem-solving and process optimization.

In addition to extensive training and development plans, here are some of the other benefits we offer:

• The salary band for this position ranges from $80,000-$85,000 (98k OTE) and will be based on your experience and skill sets.
• Opportunity to be a key employee of the world leader in online accessibility

Equal opportunities

At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need.

Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.