Command Center Operator

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Command Center Operator- Arrow Security- Corporate Morning / Afternoon / Overnight Schedules Available

Position Summary As a crucial member of our Operations Team, the Command Center Operator is responsible for managing and maintaining daily schedules companywide while facilitating communications between the field and our management teams. This role requires a professional and resourceful individual who can effectively communicate with our valued employees, excel in a fast-paced environment and swiftly address scheduling vacancies. The ideal candidate will consistently provide exceptional customer service, perform well under pressure and foster positive, lasting relationships with all members of the Arrow Security Team. The Command Center collaborates with the Operations and HR departments to ensure compliance with federal and state regulations while upholding the respect and integrity of Arrow's mission to provide an outstanding employee and client experience.

WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY?

Wouldn't you like to be part of an organization that respects and values all its people? Where each person can make a difference and be heard because every person's role in this organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility, and unique perks possible while promoting a positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us. Here is some of what we offer our valued Command Center hourly staff: COMPREHENSIVE HEALTH BENEFITS PACKAGES! WEEKLY PAY! PAID TIME OFF/PAID VACATION! OVERTIME! *At discretion of manager* 401K EMPLOYEE REFERRAL BONUS PROGRAMS! EMPLOYEE PERKS PROGRAM - AMAZING DISCOUNTS ON EVERYDAY PURCHASES!

Essential Job Responsibilities Utilize Win Team scheduling software to effectively manage daily schedules, addressing callouts, vacancies and emergency requests for security guard coverage Resolve electronic timekeeping issues to ensure all staff are paid appropriately and clients billed properly Respond quickly and effectively to emergency and non-emergency situations alike, escalating to on-duty supervision as necessary Deliver exceptional customer service while working in a fast-paced environment Manage multiple software applications (WinTeam, Microsoft Outlook, Microsoft Teams) while rapidly addressing high inbound call volume Perform additional administrative tasks as required Ability to remain calm in high pressure situations Work effectively in a team environment

Qualifications Minimum 1-2 years in the Security Industry, preferably in a scheduling role High school diploma minimum; Associates or Bachelors degree preferred Ability to operate basic computer software and applications, including but not limited to: Microsoft Outlook, Word, Excel, Teams WinTeam experience a plus Prior call center experience preferred Proof of residency/right to work in the U.S.

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR [email protected] Please include your full name, contact information and details about your request in the email.

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