Client Operations Manager

Company Description

Mars United℠ Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. Our worldwide capabilities coalesce into four key disciplines — Strategy & Analytics, Content & Experiences, Digital Commerce, and Retail Consultancy — that individually deliver unmatched results for clients and collectively give them an unparalleled network of seamlessly integrated functions across the entire commerce marketing ecosystem. These disciplines are powered by our industry-leading technology platform, Marilyn®, which helps marketers understand the total business impact of their commerce marketing activation, enabling them to make better decisions, create connected experiences, and drive stronger, measurable results. Learn more at

Overview

We are currently seeking a Client Operations Manager. This position ensures that the team operates in a highly efficient manner while maintaining the highest quality standards, and supports the Operations Director and team by managing scoping and establishing processes and ways of working to consistently deliver a best-in-class product and service.

This person must reside within a commutable distance to the Mars United Commerce New York office.

Primary Responsibilities

• Operations Director Support
• Financials

Business Support

• Assist Operations Lead and Client Lead with annual scope development and custom scope enhancements
• Own staff allocation and budget reports
• Manage scopes and process to ensure team is both funded and reports at 90% billable.
• Support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration)
• Help implement new roles or ways of working to meet client needs
• Coordinate and recap weekly meetings to discuss present and future issues/updates
• Support Operations Lead and Client Lead in developing and contributing to QBRs
• Execute solutions to resolve issues
• Work closely with Operations Lead and New Business lead on RFI/RFP responses to identify needs or resources, as well as determining appropriate allocation, budgets and staff recommendations
• Coordinate agenda and content for VP team meetings

Financials

• Work with Project Management on monthly financial updates
• Optimize funding/utilization based on monthly reports

Onboarding and Training

• Help onboard new team members and Clients
• Deploy training to improve overall productivity (e.g. brief training)
• Schedule and participate in ongoing best practices forums

Skillsets Required

• Bachelor’s degree in advertising, marketing, business or related field
• 3+ Years of marketing or Operations experience, agency or project management experience preferred
• Interest in the Operations discipline
• Experience in Shopper Marketing is a plus
• Proficiency in Word, Excel and PowerPoint
• Ability to manage time, adhere to strict timelines, multitask and work well under pressure
• Ability to support with Client Operations and Procurement
• Detail Oriented
• Proactive nature in the seeking of work/responsibility
• Dependability in execution of work and as member of assigned team
• Enthusiastic, solution-oriented attitude in accepting work/new challenges
• Desire to learn all aspects of the assigned client scope of work and tactics
• Effective interpersonal skills working well across functions
• Conscientious work ethic

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

Compensation Range: $73,910- $116,380 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be February 28, 2026.

All your information will be kept confidential according to EEO guidelines.