Enrollment Associate

Ace Concepts , a dynamic sales and marketing firm in Garden City, NY , is actively seeking highly organized and empathetic individuals to join our thriving team as Enrollment Associates for our impactful Verizon program. This is an exceptional entry-level opportunity for those eager to build a successful career by directly guiding customers through the seamless setup of leading telecommunications solutions, all while receiving comprehensive, hands-on training.

As an Enrollment Associate, you’ll receive hands-on training to become an expert in Verizon’s service offerings and enrollment processes. Your role will focus on guiding customers through seamless sign-ups, ensuring accuracy in documentation, and delivering exceptional onboarding experiences. By mastering compliance standards and refining your customer engagement skills, you’ll play a pivotal role in building long-term client relationships while upholding Verizon’s reputation for excellence.

Who We Are

Ace Concepts is built on a foundation of precision, accountability, and seamless customer experiences. In Ace Concepts, we cultivate an environment where individuals are empowered to grow through hands-on mentorship, continuous learning, and a shared commitment to excellence. Our team thrives in a culture that values accuracy, celebrates efficient processes, and supports each member’s journey toward personal and professional success, all while partnering with industry leaders like Verizon.

What We Are About

Ace Concepts specializes in streamlining customer acquisition for premier brands like Verizon. Our dedicated enrollment program transforms complex service decisions into seamless onboarding experiences for wireless, internet, and smart home solutions. By combining operational precision with customer-centric communication, we ensure every new Verizon customer transitions from interest to activation with confidence.

What Will I Be Doing as an Enrollment Associate?

• Directly engage with prospective Verizon customers who are ready to sign up for services, providing clear guidance through the final enrollment stages.
• Explain service terms, conditions, and pricing for Verizon’s comprehensive offerings with clarity and patience.
• Guide customers step-by-step through the digital and physical application and enrollment process, ensuring all necessary information is accurately captured.
• Precisely collect and enter customer data into designated digital systems, verifying accuracy and completeness for activation.
• Verify customer eligibility and ensure all required documentation (IDs, proofs of address, etc.) is obtained and compliant with Verizon and company guidelines.
• Process new service activations, upgrades, or transfers efficiently, confirming successful initiation of services.
• Address any final customer questions or concerns regarding their enrollment, providing reassuring and accurate information.
• Maintain meticulous, confidential records of all direct customer enrollments, interactions, and follow-up activities within CRM systems.
• Actively participate in daily team meetings, structured training sessions, and continuous coaching to enhance knowledge of Verizon products and enrollment protocols.
• Collaborate seamlessly with direct sales and customer service teams to ensure a smooth transition for the customer from initial interest to active service.
• Proactively identify and troubleshoot basic enrollment obstacles, escalating complex issues as needed to ensure customer satisfaction.

What Do I Need to Bring to the Table as an Enrollment Associate?

• Must hold a High School Diploma or GED, be at least 18 years old, and legally authorized to work in the U.S.
• Up to two years of experience in direct customer service, administrative support, retail, or roles requiring high attention to detail; entry-level candidates with strong potential are highly encouraged.
• Exceptional verbal communication skills, with the ability to convey detailed information clearly, patiently, and in an easy-to-understand manner.
• High degree of accuracy and meticulous attention to detail in data entry and form processing.
• Strong organizational skills and the ability to manage multiple enrollments efficiently.
• A proactive, customer-centric mindset with genuine empathy and a commitment to ensuring positive experiences.
• Proficiency in basic computer usage and a readiness to quickly learn CRM systems and digital enrollment platforms.
• Demonstrated ability to follow established processes and procedures precisely.
• Professional demeanor and integrity in handling sensitive customer information.