Director, Head of ODCR

COO Americas | Operational Design, Control & Resilience (ODCR) | Director, Head of ODCR | NYC

About ING :

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. ING Americas follows a hybrid work model, allowing for in-office / work from home flexibility. Hybrid work arrangements vary based on business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the position:

The Head of Operational Design, Control & Resilience (ODCR) Americas is a senior 1st Line of Defense (1LoD) leader responsible for driving and overseeing strong non‑financial risk management, control, and resilience practices across ING Americas. Reporting to the Americas COO and Global ODCR Lead, the role steers and enables business and support functions to operate in line with regulatory requirements and ING’s internal control frameworks, while supporting safe, resilient, and sustainable growth.

The role leads an integrated team, covering ODCR Business Partnering, Operational Resilience & Business Continuity Management, Personal & Physical Security, and Third- & Intragroup-Party Management. The position acts as a key partner to senior management and global stakeholders, promoting a strong risk culture and continuous improvement across the Americas region.

About the department:

The ODCR Americas function is part of the COO domain and enables strong first line ownership of control, resilience, and non‑financial risk management across ING Americas. The team partners closely with Business Heads, Support Functions, 2nd Line of Defense, Corporate Internal Audit (CAS) and global counterparts to support and facilitate the effective design, execution, and monitoring of controls, resilience capabilities, and sourcing arrangements.

Responsibilities:

• Team Leadership & Global ODCR Engagement
  Lead, develop, and coach the ODCR team; represent ING Americas within the global ODCR community; contribute to global and local initiatives; and promote continuous improvement.
• Trusted Partner to the Business
  Act as a trusted advisor to the Business and Support Functions, supporting them in fulfilling their 1st Line of Defence responsibilities for control, resilience, and non‑financial risk management, including during periods of regulatory change or business transformation.
• Risk Identification, Control monitoring & Issue Management
  Steer, oversee and enable the effective design, execution, and monitoring of controls including timely execution of other core risk activities (including RCSA, issues & events management) with regular reporting to senior management and, as applicable, interaction with regulators.
• Operational Resilience & Business Continuity Management
  Oversee Operational Resilience and Business Continuity Management across the Americas, including the identification of Important Business Services, impact tolerances, scenario testing, remediation activities, and reporting, ensuring alignment with global standards and U.S. regulatory expectations.
• Third & Intragroup Party Management (1LoD)
  Oversee the first line execution of Third and Intragroup Party Management for ING Americas, with a primary focus on intragroup services, ensuring risks are identified, assessed, monitored, and appropriately remediated throughout the lifecycle.
• Fraud, Personal & Physical Security Oversight
  Provide strategic oversight of First Line Fraud monitoring and investigations, as well as Personal and Physical Security activities, ensuring appropriate governance, escalation, and coordination with 2LoD, Group, and external stakeholders where required.
• Risk Culture Leadership
  Act as the Risk Culture Lead for ING Americas , driving the design, execution, and monitoring of the regional risk culture agenda in line with ING Group standards.

Qualifications and Competencies

• Bachelor’s degree (Economics, Finance, Law, or risk-related discipline); Master’s degree is a plus.
• 10+ years of experience in banking, financial services, or a highly regulated environment
• Strong background in non‑financial risk management, internal control, operational risk, audit, compliance
• Solid understanding of U.S. banking regulations and regulatory expectations
• Strategic risk and control mindset with strong execution capability
• Leadership and people management skills in a complex, matrix organization
• Excellent communication and influencing skills at senior management level
• Analytical, structured, and solution‑oriented approach
• Ability to operate effectively in a global, multicultural environment
• Fluency in English (written and spoken)

Salary Range: $210,000-$250,000

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness.

ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.

ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.

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