Principal Data Engineer, Customer Solutions (Hiring Immediately)

The opportunity

Delaware North is searching for a Sr. Data Engineer – Support Lead to join our team at our Global Headquarters in Buffalo, New York. The Data Engineering team is tasked with collecting raw data from our various systems, transforming that data into canonical models, harmonizing, and enhancing the data to provide trusted datasets to our consumers. Our primary data product is a canonical model unifying transactions across multiple Point of Sale systems. The work this team does is the foundation of company initiatives meant to automate business processes, gather insights, and make more informed decisions. The Sr. Data Engineer – Support Lead will own the processes and standards for Support & On-Call, leading the team in providing our users a top-notch data experience.

Our technology stack includes Databricks (Pyspark), Amazon Web Services (Batch, Lambda, EBS, S3, SQS, ECS, RDS, EC2), Python, Terraform, Gitlab, ReactJS, Apache Airflow, MongoDB and Mulesoft.

Pay

Minimum – Anticipated Maximum Base Salary: $100,700 - $136,000 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at .

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Own data support platform engineering, deliver platform features, improve existing pipelines, and develop new data products as needed
• Establish and document standard operating procedures for investigating, resolving, and communicating data outages
• Build action‑oriented alerting, extend data quality monitoring capabilities, and reduce noisy alerts
• Improve the on-call experience by defining recovery SLAs, clarifying expectations, and standardizing escalation and communication
• Identify trends across support tickets, implement root cause fixes, and resolve bugs and tickets directly or through delegation
• Partner with clients, vendors, and internal users, contribute to design and architecture sessions, and author knowledge base documentation

More about you

• Bachelor’s degree in computer science, information systems, or a similar field with a m inimum of 4 years of experience developing data pipeline ETL processes and extensive experience following End to End Agile Development Lifecycle
• Experience leading teams and projects to completion, and ex perience designing and developing solutions with a modern programming language such as Python
• Experience with Spark and columnar data formats such as Delta or Iceberg , and ex