LOGISTICS COORDINATOR

Job Description

Job Description

Position Description: Day & Nite is hiring Logistics Coordinators to support our Logistics department. We are a leading HVAC/Refrigeration service provider to businesses on the East Coast and Texas. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices. As a Logistics Coordinator, you will be at the heart of our operations—combining customer service, call center support, and dispatch responsibilities to ensure our clients receive timely, professional, and high-quality service delivery.This is a great opportunity for a career-minded individual who is passionate about logistics, thrives in a customer-facing role, and values interdepartmental collaboration. We’re seeking someone who can bring energy, professionalism, and precision to every interaction—both internally and externally.

Duties and Responsibilities:
Act as the front-line representative of our service brands by managing inbound and outbound calls with customers, vendors, technicians, and partners.
Coordinate and dispatch field technicians efficiently across a broad geographic region (Eastern Seaboard to West Coast).
Leverage company’s proprietary DBAnalytical system and third-party portals for service scheduling, job tracking, and performance reporting.
Ensure smooth interdepartmental communication and handoffs between service, billing, operations, and technician management teams.
Maintain up-to-date and accurate records of service calls, technician availability, and work orders.
Monitor real-time technician activities and provide ongoing support to optimize service delivery.
Adapt and work seamlessly across various business divisions with a clear understanding of different departmental goals.
Assist in troubleshooting scheduling conflicts or service delays with professionalism and a solution-driven mindset.Qualifications:
Customer Service Oriented – Demonstrates patience, empathy, and problem-solving skills in customer interactions.
Excellent Phone Communication – Comfortable handling high-volume calls with a clear, professional tone.
Organizational Skills – Strong attention to detail with the ability to multitask, prioritize, and follow through under tight deadlines.
Team Player – Collaborative mindset, capable of building positive working relationships across departments.
Tech-Savvy – Experience with business software systems (e.g., DBAnalytical, CRM platforms) and confident navigating new technologies.
Experience in Third-Party Portals – Previous experience working with customer/vendor service portals is highly preferred.
Flexible and Adaptable – Able to shift focus as business needs change and thrive in a fast-moving, service-driven environment.Must Haves:Minimum of 2 years of experience in logistics coordination, customer service, dispatch, or a related roleFamiliarity with multi-division service-based operations is a plusStrong command of English, both verbal and writtenProficient in Microsoft Office Suite and general computer navigationBenefits:
Hourly rate based on experience and company growth potential
Training & Development Programs
Health insurance with generous company contribution
Company paid life insurance
Dental, Vision, and 401K plan
Vacation and sick paid time off
Paid holidays

$23.00 - $25.00 Hourly