It support technician

IT Support Technician
Job Number: 25-05326

Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Support Technician for our client in Farmingdale, NY.


ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!


Position Overview:

• The IT Support Technician will be responsible for providing hands-on technical support for end-user devices and basic network operations.
• This role includes imaging and preparing PCs for deployment, managing lease returns, troubleshooting hardware and software issues, and supporting network connectivity.
• Detail-oriented, customer-focused, and able to work in a fast-paced environment with minimal supervision.

Pay Rate: $28.00-$30.00/Hour


Responsibilities:

• System Imaging & Deployment:
  • Perform system imaging, configuration, and deployment of desktops, laptops, and mobile devices.
  • Ensure devices are prepared with standard operating environment (SOE), security patches, and required software.
• PC Lifecycle Management:
  • Handle the full lifecycle of leased PCs, including preparation, documentation, and return to vendors.
  • Maintain accurate asset inventory and update records for all hardware.
• Technical Support:
  • Provide Level 1/2 end-user support for desktops, laptops, printers, and peripherals.
  • Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
  • Assist with user account management, password resets, and access provisioning.
• Network Support:
  • Support basic LAN/WAN troubleshooting, connectivity checks, and patching.
  • Work with the network team on escalated issues as needed.
  • Ensure compliance with IT security standards and best practices.
• Documentation & Communication:
  • Maintain detailed records of imaging, deployments, repairs, and returns.
  • Communicate technical issues and solutions clearly to non-technical staff.
  • Create/update knowledge base articles for recurring issues.

Required Qualifications:

• Associate's Degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 1–3 years of IT support/helpdesk experience.
• Experience with system imaging tools (SCCM, MDT, Intune, or similar).
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft 365 applications.
• Familiarity with Active Directory, user provisioning, and group policy basics.
• Experience in PC hardware troubleshooting and repair.
• Basic networking knowledge (TCP/IP, DNS, DHCP, cabling, patching).
• Excellent communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and documentation accuracy.

Preferred Qualifications:

• CompTIA A+, Network+, or Microsoft certifications.
• Experience in corporate IT environments with leased hardware lifecycle management.
• Exposure to remote support tools (e.g., TeamViewer, RDP, Intune Remote Help).

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Homer Ballega
[email protected]
2013759070
Homer Ballega | LinkedIn


Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.