Specialist, Repair Ops Support - New York

Date Posted:

2025-12-22

Country:

United States of America

Location:

OT221: GD - NEW YORK, NY One Penn Plaza, New York, NY, 10119 USA

Otis Elevator Company is searching for a highly motivated repair operations support team member. This role will work with the New York Operating Area to directly support the repair business and open order superintendents. You will do a variety of tasks that will help accelerate workable backlog and ensure timely billing in support of the superintendents and General Managers in the New York operating territory.

Essential Responsibilities

• Source material quotes from vendors and issue PO/VPO as needed
• Update project notes in Smartsheets on a daily basis
• Customer relations lead - Order confirmed with customer/thank them for their business
• Obtain and action applicable contract/customer PO's
• Complete permit application and assist in scheduling crews (if necessary)
• Order material as needed
• Receive material for internal process tracking
• Work with Superintendent on scheduling
• Progress billing (where applicable)
• Contact customer with scheduled date/time
• If schedule changes calendar updated/customer notified
• Pre-inspection verification (larger OO jobs)
• Payment tracking - Ensure job has been paid prior to final turnover
• Notify customer job is fully complete & final bill will be coming
• Verify all PO's are paid in the system
• Verify no more labor & material will hit the job – Inventory Control
• Action and initiate final bill in FSS
• Assist with Upgrade App issues/opportunities/adoption from the field
• Mechanic Pay discrepancy tracking and investigation (as needed)

Education / Certifications

• High school diploma or equivalent required; bachelor’s degree preferred

Basic Qualifications

• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills and goal-orientated with strong time management and organizational skills

The salary range for this role is $92,000-110,000 . We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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