Assistant Restaurant Mngr

The Craftsman Inn & Suites & Wood Grille
Fayetteville, NY
Position Summary:
As the Assistant Restaurant Manager, you are a key leader in delivering exceptional dining experiences. This role supports the Restaurant Manager in overseeing all daily operations of the restaurant and bar, ensuring a seamless, service-oriented environment for both guests and staff. With a hands-on leadership approach, you will supervise, train, and motivate team members while maintaining high standards of quality, compliance, and guest satisfaction.

Key Responsibilities: Guest & Team Interaction
  • Approach all interactions with guests and staff in a warm, friendly, and service-oriented manner.
  • Actively manage the restaurant floor during shifts, including handling guest concerns, server assignments, and FOH/HOH coordination.
  • Respond to guest complaints in a timely and professional manner, ensuring satisfaction and resolution.
Staff Management & Leadership
  • Supervise, schedule, and train bartenders, servers, bussers, hosts, and runners.
  • Conduct interviews, onboarding, coaching, and regular performance evaluations.
  • Empower and develop team members through regular feedback, departmental meetings, and open communication.
  • Enforce grooming and appearance standards as outlined in the hotel handbook.
Operational Oversight
  • Oversee all aspects of daily restaurant and bar operations, including opening/closing procedures and shift checklists.
  • Ensure all side work, restocking, and cleaning tasks are completed before and after each shift.
  • Manage compliance with New Castle policies, S.O.P.s, and all local liquor, health, and sanitation laws.
Inventory, Budgeting & Vendor Relations
  • Order and stock equipment and supplies to meet operational needs.
  • Maintain cost controls and ensure operations remain within approved budgets.
  • Prepare weekly payroll and tip distribution sheets.
  • Monitor loss prevention procedures to protect company assets.
  • Follow corporate product specifications and maintain only approved vendor relationships.
Business Strategy & Communication
  • Assist with preparation of F&B forecasts and analyze trends to maintain competitive status and profitability.
  • Coordinate food and beverage promotions and special events.
  • Stay informed on hotel events, guest services, and initiatives to support cross-departmental communication.
  • Regularly check and respond to emails and ensure supervisors are informed of any issues or concerns.
Banquet & Event Support
  • Assist in managing banquet service operations, including pre-shift EO reviews and timeline management.
  • Serve as a liaison between event contacts and the service team to ensure smooth execution.
Qualifications & Requirements:
  • Previous supervisory experience in restaurant or hospitality settings required.
  • Excellent communication, leadership, and organizational skills.
  • Ability to work a flexible schedule including nights, weekends, and holidays.
  • Strong understanding of service standards, safety compliance, and food & beverage trends.
  • Must be able to perform all front-of-house and bar duties.
Work Environment:
  • Fast-paced, team-oriented hospitality setting.
  • Physical requirements include standing for long periods, lifting up to 25 lbs, and moving throughout the restaurant floor.

Salary/Rate:


60,000/year based on 47 hour work week (non-exempt role)
Posted 2025-08-10

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