Senior Vice President, Client Operations

Company description

At Publicis Collective, we know tomorrow's challenges won't be solved by today's solutions. It's why we support our teams with the resources and tools they need to continue redefining the future of marketing. It's also why clients rely on us to lead the way in connecting media, data, technology, and teams by what matters most - business outcomes.

Publicis Collective's consultative practitioners are catalysts for business growth and innovation, we're more than media experts. We are an incubator for high-performing talent and a launchpad for ideas that push the boundaries of what's possible.

As part of the global Publicis Media network, we're backed by the power, scale, and benefits of Publicis Groupe, one of the largest and most celebrated marketing and communications platforms on the planet.

How are we different? There are three core values at the center of our approach that help us stay ahead - curious, open, and driven.

Curious - A deep curiosity compels us to go beyond the brief to deliver exceptional outcomes.

Open - We value diverse perspectives and new ways of working.

Driven - We are ambitious, rigorous, self-disciplined, and resilient in our pursuit of excellence.

If you're a collaborative and enterprising practitioner with a passion for media and a desire to make a real impact, we want to hear from you.

Let's shape the future together.

Overview

About Client Operations

The Client Operations Department drives client-specific operational excellence across all agency practice areas, including Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance.

We centralize and standardize foundational workflows across all lines of business, bringing together thorough, tactical workstreams to create smarter, faster, and more efficient ways of working. Our team is built for highly organized problem-solvers and plays a critical role in differentiating Collective while providing a strong operational foundation for the agency.

Role Overview

A true practitioner-leader, the SVP, Director, Client Operations is a senior leader responsible for overseeing a growing team across a portfolio of high-profile clients. This individual leads core operational verticals-Budgets & Compliance, Vendor Management, and Tools & Systems-while partnering closely with executive leadership.

This highly visible role offers significant opportunities to drive operational impact, foster cross-functional collaboration, and continue to grow as a leader.

Responsibilities

• Strategic Leadership

• Partner with VP+ leadership on departmental priorities and talent development

• Serve as the primary liaison to Client Business Leads for operational needs

• Act as the central point of contact for Tools & Systems across internal teams

• Collaborate with Strategy, Investment, and Analytics partners on account initiatives

• Team & Talent Management

• Lead and manage a team of 50+ employees, ensuring high-quality and timely deliverables

• Drive training, coaching, and career development initiatives

• Allocate resources effectively across multiple workstreams

• Financial Oversight & Compliance

• Oversee media system setup (Mediaocean, Prisma, MediaTools) to meet client and agency standards

• Manage financial operations including buy authorizations, billing accuracy, and budget tracking

• Lead audit processes (internal and external) and ensure compliance with client requirements

• Address financial and billing-related inquiries

• Operational Excellence & Process Optimization

• Establish and enforce workflows for billing, reporting, forecasting, and reconciliation

• Identify and implement process improvements to drive efficiency and accuracy

• Ensure data integrity across systems for reporting and operational needs

• Participate in system enhancements, testing, and training

• Global Governance

• Develop and maintain governance frameworks across markets

• Standardize processes, taxonomies, and system setups globally

• Partner with global stakeholders to ensure consistency and compliance

• Cross-Functional Collaboration & Relationship Building

• Act as a trusted advisor and problem solver for internal teams and clients

• Translate data insights into actionable recommendations

• Build strong relationships across agency functions and external partners

What You Bring

• Strong leadership approach with a passion for learning, innovation, and client service

• Ability to manage multiple priorities and deadlines in a fast-paced environment

• Commitment to developing teams through coaching and knowledge-sharing

• Exceptional organization, attention to detail, and problem-solving skills

• Strong communication skills with the ability to translate data into insights

• Collaborative, solutions-oriented approach with a focus on continuous improvement

Qualifications

• 12+ years of agency operations experience (preferred)

• Expertise in Mediaocean, Prisma, and/or MediaTools

• Advanced proficiency in Microsoft Office, especially Excel and PowerPoint

• Strong analytical and critical thinking skills

• Experience with compliance frameworks and industry regulations (e.g., GDPR, SOX)

• Proven ability to lead teams and influence cross-functional stakeholders

• Certifications (PMP, Six Sigma) and leadership training are a plus

Additional information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

Compensation Range: $180,215 - $299,637 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 05/26/2026.

All your information will be kept confidential according to EEO guidelines.

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