Case Manager

Overview

Catholic Charities of Buffalo is seeking a full-time Case Manager for Supportive Housing in Erie County. This role provides ongoing support to individuals living in ESSHI permanent supportive housing. This role supports participants, aged 55 and older, in maintaining stable housing while working toward personal goals related to health, wellness, and independence. Services are delivered using a trauma-informed, strengths-based, and Housing First approach.

Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances. As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total wellbeing of clients and employees. Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all.

Job Responsibilities

• Build supportive, professional relationships with participants using a person-centered, trauma-informed care approach

• Maintain an active caseload of approximately 10-15 assigned participants

• Ensure all services comply with contract requirements, accreditation standards, and ethical guidelines

• Develop, implement, and regularly update individualized service plans focused on housing stability and participant goals

• Provide ongoing case management through regular participant contact, including home visits, office visits, phone, and community-based meetings

• Support participants in developing independent living skills such as budgeting, household management, and self-advocacy

• Assist participants in understanding lease responsibilities and maintaining housing stability

• Coordinate with property management to address concerns, resolve issues, and prevent evictions

• Link participants to healthcare, benefits, and community-based resources

• Respond appropriately to crises and follow agency safety and crisis-response protocols

• Maintain accurate, timely, and confidential documentation in electronic systems

• Participate in team meetings, supervision, and required trainings

• Uphold Catholic Charities' mission, values, and ethical standards by following all agency policies, federal and state regulations, confidentiality laws, and accreditation requirements, while providing person-centered, strengths-based, trauma-informed services.

Minimum Qualifications

• Bachelor's degree in Social Work, Mental Health Counseling, Human Services, or a related field (or equivalent experience).

• At least two (2) years of experience in supportive housing, Housing First programs, homelessness services, mental health, SUD, re‑entry, or related human services.

• Experience helping individuals with histories of homelessness access resources and maintain housing stability.

• Knowledge of trauma‑informed care and harm‑reduction principles.

• Strong organizational, time‑management, and communication skills; able to manage a caseload and work independently.

• Strong interpersonal skills and effective written and verbal communication.

• Familiarity with community health, behavioral health, and social service systems, with willingness to continue building intervention skills.

• Proficiency with Word, Excel, electronic databases, and electronic health record systems.

• Bilingual skills a plus.

• Reliable transportation, auto insurance, and ability to travel throughout the eight‑county Western New York region.

• Ability to work a flexible schedule, including occasional evenings or weekends.

• Must pass all required New York State background checks.

What We Offer

• 35 hours per week

• 13 paid holidays

• 25 PTO days per year (Pro-rated based on first year start date)

• Comprehensive health, dental & vision offerings for full-time

• Employer-paid life insurance for full-time

• Ancillary benefit offerings for full-time

• Flexible Spending Account (FSA) option for full-time

• Health Savings Account (HSA) when electing a high deductible health plan for full-time

• Employer-paid Employee Assistance Program (EAP)

• 403b Retirement Plan (Eligible after first pay period) with employer contribution after six months

Applicants must reside in New York State to be considered.

Compensation range may vary based on factors including but not limited to skills, education, location and experience.

Apply today at:

As an Equal Opportunity Employer, Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact [email protected].