IT Associate

TED is on a mission to discover and spread ideas that spark imagination, embrace possibility and catalyze impact. Our organization is devoted to curiosity, reason, wonder and the pursuit of knowledge — without an agenda. We welcome people from every discipline and culture who seek a deeper understanding of the world and connection with others, and we invite everyone to engage with ideas and activate them in your community.

Job Description

Inside the TED organization, we create the TED Talks video series, the globe-spanning TED Fellows program, the TED-Ed movement to support learners of all ages, and many more idea-driven initiatives. And it's all powered by our world-class technology.

Our work is centered on continuous improvement so that users can easily access ideas and share them with the world. This is an opportunity to join a team that believes passionately in the power of ideas to change attitudes, lives, and ultimately, the world.

We are looking for an IT Associate who will support day-to-day IT and AV needs for TED staff. You’ll work closely with the IT team to resolve tickets, assist with setup, and ensure that our New York office runs smoothly. This is a hands-on role with lots of learning opportunities for someone early in their IT career.

This position is based in our office in New York, NY.

Qualifications

What will you do?

• Partner with the IT team (in New York & Vancouver) to provide daily IT and AV support for TED staff.
  

• Assist with setup and maintenance of video conferencing systems, touch panels, TVs, and related equipment.
  

• Troubleshoot basic hardware and software issues via ticketing system, Slack, and in-person support.
  

• Help with setup and deployment of laptops, monitors, phones, and other equipment for new and existing employees.
  

• Perform onboardings and offboardings for new and departing employees on a wide variety of software platforms and hardware.
  

• Install software, patches, and updates under the guidance of senior team members.
  

• Maintain and update IT documentation (how-to guides, FAQs, and troubleshooting tips).
  

• Contribute to IT projects and take on additional responsibilities as you grow into the role.

Additional Information

SALARY RANGE: $60,000 - $75,000

The candidate will be required to work U.S. East Coast hours. This position is based in TED’s Manhattan office.

WHY WORK FOR US

TED is a global community that welcomes people from every discipline and culture who seek a deeper understanding of the world. We believe passionately in the power of ideas to change attitudes, lives, and ultimately, the world. TED began in 1984 as a conference where Technology, Entertainment and Design converged, and today covers almost all topics — from science to business to global issues — in more than 100 languages. This goal drives everything we do: How can we best spread great ideas?

In addition to driving forward TED’s mission and joining our dynamic tech team, we’re proud to provide strong employee benefits, including:

• Full health benefits (dental and vision are 100% paid by TED) for employees

• Work-life balance encouraged (TED closes for a 1-week winter break plus unlimited PTO)

• Free OneMedical and SpringHealth membership for you and your dependents to address physical and mental well-being

• Paid family leave

• 401(k) with match

TED Conferences LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We invite all qualified candidates to apply online with their resume and cover letter.