Senior Data Analyst for the Division of Housing Operations & Program Services

Job Description

About the Agency:

The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.


- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of “Housing Our Neighbors: A Blueprint for Housing and Homelessness,” Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

The Office of Housing Access and Stability (HAS) consists of the divisions of Housing Opportunities & Program Services, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. Our mission of the office is to ensure fair, efficient, and transparent access to affordable housing. HAS provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. The Division of Housing Opportunity & Program Services ensures that HPD’s affordable housing is made available through fair, transparent, and accessible programming. Developers creating affordable housing are required to offer many types of units through an open lottery process on NYC Housing Connect and fill other units through a placement process for households in the City’s shelter system. Housing Opportunity & Program Services administers the housing lottery and homeless placements programs and crafts policy and procedures to ensure that these programs offer equal opportunity to all applicants and affirmatively further fair housing.

Your Impact:

As the Senior Data Analyst for the Homeless Placement Services Unit, you will lead the data collection and tracking efforts of the Homeless Placement Services (HPS) unit.

Your Role:

Your role will be to match homeless clients to homeless set aside vacancies reported by sponsors through e-RR and other systems.

Your Responsibilities:

- Creates and maintains tracking systems for client applications, affordable units, and referrals; ensures database functionality and performs regular quality checks; promptly identifies and resolves errors or discrepancies.

- Generates and distributes internal and external reports on targets, workload, and key metrics; reconciles data discrepancies; maintains weekly reporting schedule and flags delays; completes ad-hoc reports as requested by senior staff and external stakeholders.

- Matching homeless clients to homeless set aside vacancies reported by sponsors through e-RR and other systems

- Coordinating and sharing data with the Department of Social Services (DSS) and HPD program areas to ensure accurate and timely referrals and placements of homeless families into units.

- Responds to referral requests in a timely manner with appropriate client matches; conducts quality assurance on matching tools; ensures fair, consistent application of matching logic and consults with senior staff on any proposed changes.

- Coordinate data sharing and referrals with Department of Social Services (DSS) and HPD; attend meetings; identify and implement improvements to streamline the referral process.

- Collaborates with unit teams to resolve reporting issues and ensure the database system is functioning properly for timely, accurate homeless placement data. Communicates with HPS staff and leads training on database use and data skills.

- Leads and ensures data integrity across reporting systems, including Access, Excel, and SharePoint.

- Making maintenance updates in order to be consistent with any business process changes

- As necessary, managing a portfolio of homeless set aside units and/or 421a homeless units; providing referrals and tracking placements to those units

- Manage other HPS data analyst(s) and delegate work across HPS’s data resources to ensure effective reporting and quality assurance; serve as the team’s point-person for all data related inquiries, trainings, and corrections.

- Collaborates closely with the HPS Director to develop and refine homeless program metrics and continuously enhances data-related skills and processes to support program objectives and ensure reporting accuracy across the team.

- Completing special projects and reporting for the Assistant Commissioner, Director, Deputy Director, Team Leaders and other HPD units.

Preferred skills:

Strong data analytical and organizational abilities

Proficiency with MS Excel, MS Access and MS Teams

Exceptional written and verbal communication skills

Ability to work independently and as part of a team in a fast-paced, evolving environment

Strong interpersonal skills and commitment to a collegial and productive workplace

Knowledge of affordable housing programs and subsidies, including New York City regulations and government

Experience in creating reports for stakeholders at all levels of government

Comfortable asking questions and collaborating with staff to correct data entry errors

Careful and detailed while maintaining the unit’s databases and data systems

Able to recognize and articulate patterns that may improve business processes

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.