Operations Manager

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title : Operations Manager

Location : New York Metropolitan Area

Reports to : Director of Operations and Security

Pay Range: $32.96 - $32.96 per hour (est. $60,000 - $60,000 per year)

FLSA Status : Non-Exempt

Status : Full-time (35 hour per week)

Role Summary : The Operations Manager oversees the daily operations of their Transitional Housing Program, ensuring a safe, supportive, and well-managed environment for clients and staff. This role is responsible for supervising facility operations, coordinating program services, and ensuring compliance with operational standards imposed by the organization and/or authorized government bodies.

Primary Job Responsibilities/Duties :

The primary job duties and responsibilities of the Operations Manager shall include, but not necessarily be limited to the following:

• Manage day-to-day program operations, facilities management, and client support systems.
• Supervise the Program’s Residential Aides, Shift Supervisors, and other Operations staff (if any) to ensure their timely and appropriate service delivery to clients.
• Provide other Operations staff with ongoing coaching, training, and performance evaluations to promote professional growth and accountability.
• Provide employees and clients with guidance concerning relevant policies and procedures, including but not limited to conflict resolution and de-escalation techniques, to promote safety and compliance.
• Participate in the development of operational goals, objectives, and procedures for the Program, making recommendations for changes to existing standards and procedures.
• Serve as the Program’s main advocate and daily representative in communications with third parties concerned with or hired to provide maintenance, security, and/or cleaning or housekeeping services.
• Work closely with the Program’s Director of Operations/Security to ensure compliance with applicable health, fire safety, and emergency preparedness standards, as well as any contractual obligations related to the Program.
• Work closely with the Program’s Director of Operations/Security to ensure compliance with local, state, and federal rules and regulations, including those promulgated by the City of New York’s Department of Homeless Services (“DHS”) and other authorized regulators and government bodies.
• Conduct regular audits of program documentation, case notes, and operational reports to maintain program integrity.
• Respond to and manage crises, incidents, or emergencies in coordination with other NAICA leadership and staff.
• Establishing and implementing team schedules and work tasks for the team.
• Prepare and submit operational reports, incident logs, occupancy reports, and other documentation as required.
• Foster a positive and collaborative work culture that prioritizes client well-being and staff safety.
• Maintain ongoing communication with all Operations department supervisors/directors concerning any issues.
• Report directly to the Program’s Director of Operations/Security, and indirectly to its Site Director, about all activities, needs/concerns and incidents within the facility.
• Support the implementation and monitoring of Standard Operating Procedures (SOPs) across the program.

Physical Requirements :

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements :

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.
• May be required to work on or during evenings, weekends, and holidays.

Qualifications :

• At least (2) years of related shelter operations experience and supervisory experience.
• High school diploma / GED.
• Associate’s degree (preferred).
• Food Handlers Certification (required before expiration of probation).
• CPR/First Aid Certification (required before expiration of probation).
• F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters.
• Experience working for NAICA and a track record of above-average performance reviews (preferred).
• Strong knowledge of DHS or similar regulatory frameworks.
• Excellent organizational, communication, and problem-solving abilities.
• Proficiency in MS Office Suite.
• Proficiency in CARES (preferred).
• Proven leadership, conflict resolution, and team management skills.
• Ability to implement and ensure compliance with policies and procedures.
• Strong analytical, organizational, problem-solving skills, and effective management skills.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of screenings before and after appointment.

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to [email protected] with the Subject “Reasonable Accommodation Request.”

Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.