Customer Experience Solution Architect
Customer Experience Solution Architect:
- 12+ years of IT experience with at least 5+ years as a Solution Architect, Enterprise Architect, or CRM Architect.
- Extensive experience documenting current-state and target-state architectures.
- Strong experience with Microsoft Dynamics CRM / Dynamics 365 ecosystems.
- Deep understanding of enterprise application integration patterns.
- Proven experience assessing and rationalizing complex technology landscapes.
- Experience creating:
- Solution Architecture Documents
- Application Inventories
- Integration Diagrams
- Runbooks
- Deployment Guides
- Governance Models
- Support Transition Documentation
- Strong knowledge of:
- CRM platforms
- Web platforms and CMS solutions
- Customer portals
- ERP integrations
- Customer data management
- Ability to conduct discovery workshops and extract information from technical and business stakeholders.
- Strong understanding of application support models and operational governance.
- Experience working with architecture repositories and architecture management tools.
- Strong communication and presentation skills with the ability to explain complex technology concepts to leadership teams.
Good to Have
- Experience presenting recommendations and findings to CIO-level stakeholders.
- Experience in homebuilding, construction, real estate, or customer-centric industries.
- Experience supporting ERP systems such as JDE.
- Experience with customer experience transformation initiatives.
- Knowledge of AI-assisted customer engagement solutions.
- Experience establishing architecture governance functions.
- Experience leading support transition and knowledge transfer engagements.
Recommended Jobs
Chief Financial Officer - Law Firm - Midtown Manhattan
~ In-office role ~#1 Finance role within the organization About Our Client A highly regarded global professional services organization is seeking a Chief Financial Officer to join its execut…
Barista - Server - Golf Starter
Job Description Job Description Benefits/Perks Flexible Scheduling Competitive Compensation Career Advancement Opportunities Job Summary We are seeking a friendly and outgoing fron…
Travel Registered Nurse Radiology Job
Job Overview TLC Nursing Associates, Inc. is seeking an experienced Registered Nurse (RN) – Radiology to assist with diagnostic imaging procedures, interventional radiology, and sedation admini…
Sales Associate (Garden State Plaza)
Job Description Job Description At Baked by Melissa, we don’t just sell cupcakes - we deliver a premium, joyful, and memorable guest experience rooted in exceptional service and thoughtfully craf…
Food Safety Inspector
Job Description Job Description Job Title: Food Safety Inspector Employer: Strike Force Staffing (SFS) Compensation: $50 per hour Location: Multiple Locations / Regional Employmen…
Brooklyn United Academy Soccer Coach
Job Description Job Description Introduction Brooklyn United (BKU) is a leading youth soccer club in Brooklyn, with around 50 teams, including the top boys and girls teams of NYC. Check out ou…
Inpatient Coordinator
HealthCare Partners, IPA and HealthCare Partners, MSO together comprise our health care delivery system providing enhanced quality care to our members, providers and health plan partners. Active since…
Corrections Travel Registered Nurse (MUST HAVE CORRECTIONAL NURSING EXPERIENCE)
You Matter • Make a difference every day in the lives of the underserved • Join a mission driven organization with a people first culture • Excellent career growth opportunities Join us an…
Patient Care Coordinator
Do you want to positively impact a child's life forever? We are a busy Pediatric Dental/Orthodontic Practice seeking a Patient Care Coordinator/Receptionist If you're ready to bring your skills and …
Tapestry Assistant, Merchandiser
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordina…