Account Manager, Client Experience (x2-3)

Apply now: Account Manager, Client Experience , location is Remote (EST/CST preferred; must work EST hours) . The start date is Late July for this Permanent position.

Job Title: Account Manager, Client Experience
Location-Type: Remote (EST/CST preferred; must work EST hours)
Start Date Is: Late July
Duration: Permanent
Compensation Range: $70,000 – $77,000 annually 20% quarterly bonus

Job Description:

Our client is seeking an Account Manager, Client Experience to manage and grow a portfolio of publisher accounts while delivering a proactive, consultative customer experience. This role is responsible for building strong client relationships, driving revenue growth, analyzing performance, and helping customers maximize the value of their digital advertising partnerships.

Day-to-Day Responsibilities:

• Manage a portfolio of publisher accounts as the primary point of contact.
• Build trusted client relationships through proactive outreach and regular communication.
• Conduct monthly business reviews and provide performance insights and strategic recommendations.
• Monitor account health, identify risks and opportunities, and recommend solutions to improve client outcomes.
• Educate clients on platform features, reporting tools, and best practices.
• Analyze performance metrics and translate data into actionable recommendations.
• Lead client meetings and confidently present performance updates and strategic initiatives.
• Collaborate cross-functionally to resolve client issues and support revenue growth.
• Maintain accurate account records, action plans, and CRM documentation.
• Prioritize a high-volume book of business while delivering a high-touch client experience.

Requirements:

Must-Haves:

• 1–2 years of experience in Account Management, Customer Success, Client Services, or a similar client-facing role.
• Experience within digital media, ad tech, programmatic advertising, publisher monetization, or a related digital advertising environment.
• Understanding of programmatic advertising fundamentals.
• Experience managing a portfolio or book of business.
• Strong client relationship management and communication skills.
• Comfortable leading virtual client meetings and presenting recommendations.
• Strong analytical, organizational, and problem-solving abilities.
• Experience using CRM platforms and reporting tools.
• Highly proactive with excellent prioritization and time management skills.
• Strong written and verbal communication skills.

Nice-to-Haves:

• Experience with Google Ad Manager (GAM).
• Experience with publisher-side advertising or SSP platforms.
• B2B client management experience.
• Background supporting publisher monetization or digital advertising solutions.
• Experience with companies in the publisher monetization or programmatic advertising space.