Senior Customer Success Manager

Senior Customer Success Manager

About Obligo

Obligo supports and builds trust between landlords and renters by developing financial technology to support the lifecycle of the landlord-tenant relationship. Property owners and managers use Obligo to streamline their operations, more easily comply with changing regulations, and make their listings more appealing to renters.

Role Summary

As a Senior Customer Success Manager, you will ensure customers achieve their desired outcomes supported by Obligo’s product, build strong relationships, drive product adoption, and maximize customer value and retention.

Responsibilities

• Serve as the primary point of contact for Obligo’s highest value customers, building and maintaining strong relationships with assigned customers.


• Lead the execution of strategic cross-functional account plans designed to increase Obligo’s value to clients.


• Actively seek and create additional opportunities for improving Obligo’s usage and expansion with clients’ portfolio.


• Act as customer champion to communicate customer feedback and requirements to relevant internal teams to ensure the product continues to meet client needs.

Requirements and Skills

• Bachelor’s degree or relevant coursework in Business, Technology, or a related field.


• 5+ years in Customer Success at a B2B SaaS company. Bonus if experience within B2B2C and/or real estate industry.


• Background in enterprise customer success and / or managing high value and high touch clients with multiple stakeholders.


• Relationship builder - Ability to grow and maintain strong relationships with VP / C-Suite client contacts.


• Communication - Clearly explain product features and value propositions to clients and provide internal teams with relevant updates.


• Analytical - Interpret dashboards and spot patterns to identify appropriate next steps with customers.


• Presentations - Confident presenting to a senior audience and leading a client conversation with a senior audience.


• Proactive - Strong bias towards action and comfortable calling clients and driving outcomes.


• Commercial - Used to carrying a revenue quota and able to drive outcomes for clients that also boost Obligo’s revenue.


• Cross-functional - Experience in leading conversations with Product, Marketing and Operations teams to drive successful client results.


• Ability to work in NYC office twice per week (Wednesdays and Thursdays).

Benefits and Perks

• Competitive base salary


• Health, Dental, and Vision plan options (coverage begins on day one, with generous company contributions)


• 401k with a company match from day one


• Stock Options – because every employee contributes to our success


• Remote Work Flexibility & Expense Reimbursement for home office setup


• Generous PTO & Holiday Schedule


• Commuter Benefits (pre-tax dollars for transit and parking)


• Quarterly Team Offsites in varied locations


• Growth & training opportunities to build your career in customer success

Obligo is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

Salary range: $110,000-$125,000 + Bonus