Client Service Manager

A well-established, privately held production and print services organization is seeking a Client Services & Production Operations Manager to join its leadership team. This company is known for its long-standing stability, customer relationships, and commitment to quality, efficiency, and continuous improvement. Operating in a fast-paced, deadline-driven environment, the organization partners with clients to deliver high-quality print, mailing, and fulfillment solutions while maintaining a focus on service, accuracy, and on-time delivery. The company offers a collaborative, team-oriented culture where employees are supported, valued, and encouraged to grow professionally while contributing to meaningful operational improvements. This is an opportunity to join a stable organization that invests in process excellence, teamwork, and long-term customer partnerships while supporting a high standard of performance and accountability across all departments.

salary: $75,000 - $90,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Lead and oversee daily workflow for print production, mailing, and client service operations in a fast-paced production environment
• Manage and support production and account service teams to ensure accurate, high-quality, and on-time completion of all client projects
• Coordinate across sales, fulfillment, warehouse, shipping, and receiving teams to ensure seamless end-to-end order execution and delivery
• Review client orders, specifications, artwork/data, and production requirements to ensure accuracy prior to release into production
• Monitor production schedules, approvals, and material flow to maintain on-time delivery and meet customer expectations
• Serve as primary escalation point for client concerns, complaints, and service issues, ensuring timely resolution and follow-up
• Track, analyze, and report key performance indicators, production metrics, and client satisfaction trends to leadership
• Identify, develop, and implement process improvements to increase efficiency, reduce errors, and enhance overall client experience
• Maintain and update department procedures, workflows, and best practices to ensure consistency and operational effectiveness
• Support continuous improvement initiatives across production, quality, and customer service functions
• Manage multiple projects and priorities simultaneously in a high-volume, deadline-driven production environment
• Provide coaching, mentorship, and performance feedback to team members to improve productivity and accountability

SkillsClient ServiceFollow-upActive ListeningERPTyping SkillsDecision MakingMaintaining CalendarsPrioritizingOrganizationWorking IndependentlyAnswering Phones
QualificationsYears of experience: 7 yearsExperience level: Manager
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.