Manager

Description

ELC Online is the E/M?Commerce and Digital Innovation division of the Estée Lauder Companies Inc., a family of brands. ELC Online has a significant global presence via hundreds of Brand.com, retailer.com, and digital and social media platforms across the world.

The Estée Lauder Companies Online division is dedicated to providing an enhanced shopping experience by placing the consumer at the center of the retail journey, allowing them to connect with brands in a personal way that exceeds their needs, standards and expectations, enabled in part through Omnichannel retailing. Reporting to the Executive Director, Online Acceleration, the Manager, Global Online Performance will work with the Acceleration team to prioritize, develop, and deliver key growth initiatives for the Global business.

This will include facilitating high?touch collaboration with North America and global regional affiliates to strengthen the organization's standardized KPI measures and targets to monitor and drive business performance.

This leader will plan and build organizational alignment around critical workstreams to grow the online business, address roadblocks, and ultimately create a step?change in enterprise capabilities at speed and scale.

KEY ROLES & RESPONSIBILITIES:

Translate Online strategy and goals into actionable workplans

Foster collaboration across the global organization to advance key Online Transformation objectives, identify, align, and coordinate critical resources to drive execution initiatives

Implement a first version and continuously raise quality of Global KPI metrics and targets by standardizing definitions and methodologies and benchmarking best practices

Identify, align, and coordinate critical resources to drive adoption of standardized KPI

Thought partner with global affiliates and disseminate best practices to enable data?driven action to drive business performance

Analyze KPI data to identify key trends and recommendations to the Online Acceleration team, articulate strategic approach to address Globally

Conduct financial and quantitative analysis and competitive benchmarking to understand opportunities, determine customer, sales, and P&L impact of initiatives

Continuously document workstream plans, progress updates, and challenges, coordinate content for meetings with workstream team members to gather relevant and up?to?date business information, and lead all follow?up

Identify additional opportunities/gaps in initiatives and/or obstacles to be removed, work with Online leadership on scoping/solutions to address opportunities and challenges.

Build strong partnerships with key stakeholders across Brands, Regions and Functions

Draft and refine materials to communicate transformation approach and progress to global Online Brands, Cluster presidents, and executive leadership

Mentor and support junior team members

Qualifications

? BA / BS required, MBA preferred

? 4+ years of work experience in e?Commerce, strategy, and / or management consulting, with a focus on digital platform capabilities, digital marketing, and / or consumer?facing ecommerce businesses. Beauty industry experience preferred.

? Strong strategic problem?solving, including quantitative analytical skills (P&L analysis, transaction data analytics) and qualitative analysis

? Strong written and verbal communication skills, including PowerPoint. Ability to organize and communicate complex ideas and processes in a simplified manner, including material developed collaboratively with the input of multiple parties.

? Ability to prioritize and oversee multiple projects while maintaining attention to detail

? Strong results?orientation, high work ethic and persistence to drive an initiative to completion, a "roll up the sleeves" attitude towards tackling a challenge

? Ability to build strong cross?functional relationships and ensure alignmentin a matrixed organization. Program management experience a plus.

? Quick study with a track record of getting up to speed and quickly adding value to new situations

? Experience mentoring / managing junior team members preferred

? Travel Time: 15?20 %

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].