Customer Success Enablement - NYC

About us

At Legora, we’re on a mission to transform the way lawyers work. Our AI-native platform lets legal professionals enhance their productivity and automate complex workflows. We collaborate closely with our clients and iterate at a market-leading pace. In a year, we have gone from an early MVP to tools used daily by thousands of lawyers, and are now scaling rapidly. We are here to win together with our team and clients, and carry the belief that life is too short not to accomplish something truly special.

You are joining an early-stage scale-up with exceptional product-market fit, trusted by global leaders like Cleary Gottlieb, Goodwin and Bird & Bird. Backed by over $110M in funding from top investors including ICONIQ, General Catalyst, Benchmark, Redpoint, and Y Combinator. And a world-class team from Google, Klarna, Spotify, Slack, and top tier consulting and law firms with infinite room to grow professionally.

The role

We’re looking for a Customer Enablement Manager to join Legora’s customer support and enablement function.

This is for someone who thrives in ambiguity, enjoys building from scratch, and isn’t afraid to roll up their sleeves to make things happen. You’ll partner directly with the Head of Customer Enablement and senior leaders across Product, Engineering, and GTM to create a world class customer experience.

From refining workflows and systems to personally jumping in to solve complex client challenges, you’ll play a pivotal role in shaping how our customers interact with Legora.

What you will be doing:

• Build and Lead: Own key aspects of the Customer Enablement function, from support operations and tooling to process design and metrics, while being hands on where needed.
• Solve Big and Small Problems: Step into whatever challenge arises, whether that’s designing a customer health framework or helping debug a live issue for a top tier firm.
• Drive Cross-Functional Impact: Collaborate with Product, Engineering, and Legal Engineering to identify and resolve recurring issues, influencing product direction.
• Develop Resources & Systems: Build and maintain internal and external documentation, onboarding guides, and help resources to scale support efficiently.
• Shape the Function: Establish workflows, define standards, and set the cultural tone for how Legora delivers service to the world’s top legal teams.
• Mentor & Multiply: Guide specialists and peers toward excellence, helping the team evolve into a structured, high-performing unit as we grow.

Who you are

• A builder at heart, comfortable with ambiguity and energized by creating clarity and systems from scratch.
• Experienced in customer support, success, or enablement for enterprise B2B SaaS, ideally in legal tech or AI-driven environments.
• Hands-on and scrappy, you don’t wait for permission to fix problems, and you’re equally happy drafting a process doc or jumping into a support queue.
• Technically curious, fast-learning, and able to communicate complex ideas clearly.
• Experienced with support platforms (Intercom, Zendesk, etc.) and comfortable experimenting to find what works best.
• A natural collaborator with strong stakeholder management skills.
• Fluent in English (additional languages are a plus).

What's in it for you

• Build from the ground up: Help shape a new function and make a lasting impact.
• Global collaboration: Partner with teams and clients across Stockholm, New York, London, and Sydney.
• Career growth: Work directly with the Head of Customer Enablement and gain exposure to Product, Customer Success, and Technical Content.
• Cross-functional impact: Contribute to company-wide initiatives that enhance user operations.
• Competitive package: Comprehensive salary, benefits, and tools for success.
• Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
• In-person environment: Based in our NYC Union Square office designed for ambitious builders.