Data Center Technician III

Is this you? Are you an experienced technologist with exceptional troubleshooting skills, a passion for learning new technologies, and a talent for developing effective processes that drive success? The ideal candidate is a strong communicator who can inspire and lead their team, while maintaining keen attention to detail and supporting task prioritization and collaboration across teams.

Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting.

What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact.

What would you do? Working closely with the Data Center Manager, you will serve as a senior member of a 4-person data center team responsible for maintaining uptime, expanding infrastructure, and responding to client requests in a Tier 3 data center environment. As the on-site representatives of our company, we manage a wide range of critical physical operations, including racking hardware, deploying networking infrastructure, asset management, hardware troubleshooting and repair, shipping and receiving, preventative maintenance, site security, environmental monitoring, and emergency escalation response.
Our team works in close coordination with the Networking and Cloud teams to successfully deliver internal projects and external work orders. We are the engine that keeps Opti9’s services running at peak performance!

What are the details?
Primary Responsibilities:

• Supervise and mentor a team of 3–4 data center technicians, providing task assignments, guidance, and training as needed
• Manage and maintain a queue of support requests, ensuring tickets are regularly updated and adhere to team standards
• Work hands-on alongside your team to perform hardware installations, configurations, routine maintenance, and decommissions
• Serve as an escalation point for complex hardware and networking issues, offering support and solutions to your team
• Monitor and maintain power, cooling, and environmental systems, escalating any issues in a timely manner
• Collaborate actively with Networking and Cloud teams, contributing your technical expertise to deliver effective solutions for internal projects and customer needs
• Help prioritize tasks based on business impact, Operational Level Agreements (OLAs), and Service Level Agreements (SLAs)
• Ensure compliance with company standards for all physical hardware and network infrastructure installations
• Develop and document Standard Operating Procedures (SOPs) for new or evolving processes
• Act as a primary contact for facility environmental controls and take a leadership role during emergency response situations
• Drive accuracy and consistency in asset management and remote site documentation
• Maintain vendor records and continuously seek opportunities to enhance the value of vendor relationships
• Participate in the on-call rotation and provide support during after-hours maintenance and emergency incidents

What do you know?
Technical Knowledge and Experience:

• 3+ years of experience in a technical role within a customer-facing organization
• Advanced hands-on experience with server hardware—including building, configuring, racking, and troubleshooting (Dell, HPE, Cisco, etc.)
• Proven leadership or supervisory experience in a datacenter or similar technical environment
• Advanced experience with running and patching low-voltage cabling and fiber optic networks
• Solid understanding of networking concepts and equipment (Cisco, Arista)
• Intermediate knowledge of power distribution systems, including redundant and emergency power setups
• Experience setting up and managing KVM (Keyboard, Video, Mouse) access systems
• Proficiency in using asset management systems for tracking hardware and inventory
• Experience working with ticketing systems for incident and request management
• Basic understanding of SaaS platforms and virtualization technologie s

General Knowledge and Experience:

• Strong leadership abilities with a continuous improvement mindset, focused on creating better workflows and experiences for your team
• Excellent interpersonal and customer service skills, with the ability to collaborate effectively with local and remote colleagues, clients, and management
• Flexibility to occasionally adjust work schedule to meet business needs (standard 40-hour week, with periodic after-hours on-call responsibilities)
• Proven ability to thrive in a fast-paced environment—capable of multitasking, adapting to changing priorities, and meeting tight deadlines
• Clear and effective communicator, able to convey complex technical information in English, both verbally and in writing
• Exceptional time management and prioritization skills
• Ability to work on-site at our Garden City, NY location; weekly shifts may include weekend coverage

What do you get from us?

• Unlimited PTO  – That’s right! Unlimited PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work
• Flexible Work Options  – Enjoy the flexibility of a hybrid schedule with a mix of remote and in-office collaboration if you’re located near one of our offices
• Health, Dental & Vision Coverage  – Comprehensive insurance plans to keep you and your family healthy
• HSA & FSA Plans  – Use pre-tax dollars for healthcare and dependent care expenses. Plus, we contribute to your HSA every paycheck
• Wellness Reimbursement  – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses
• 401(k) with Company Match  – Invest in your future with our 401(k) plan and company contribution
• Casual, Supportive Culture  – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability
• Recognition & Rewards  – We celebrate wins and recognize contributions with regular programs that highlight your impact
• Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career
• Give Back Together  – Participate in group volunteer opportunities and community initiatives that align with our values
• Zoo Membership  – Unwind outside of work with a 50% reimbursement on your annual zoo membership
• A Place You’ll Want to Be  – We’re building a team of great people doing meaningful work—and we have fun doing it

Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.