CSR/Dispatcher

Job Description

Job Description

We pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.

What We Offer:

• Full-Time, Year-Round Position

• Supplemental Health, Vision, and Dental Insurance

• Paid Time Off & Holidays

• Supportive and Professional Work Environment

• Career Advancement Opportunities

• Ongoing Training & Development

• Opportunity to grow within a nationally recognized brand

Key Responsibilities:

• Oversee daily scheduling and dispatching of technicians

• Handle incoming customer calls, book appointments, and provide updates

• Maintain excellent customer service from start to finish

• Monitor job progress and adjust technician schedules in real time

• Use ServiceTitan software to manage scheduling, invoicing, and job flow

• Ensure accurate data entry, job notes, and customer records

• Manage office supplies, documentation, and administrative tasks

• Generate daily performance reports and assist with operational planning

• Foster a positive and team-oriented office culture

Requirements:

• 2+ years of experience in dispatching, customer service, or office management (home service industry preferred)

• Strong communication, multitasking, and organizational skills

• Experience with dispatch or CRM platforms (ServiceTitan experience is a strong plus)

• Ability to work in a fast-paced environment and adapt to changing priorities

• Customer-first attitude with a proactive mindset

• Dependable, detail-oriented, and solution-driven

Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to be part of a dynamic and expanding company, apply now.