Pharmacy Liaison

Job Description

Job Description

Pharmacy Liaison (Senior-Level Pharmacy Technician)

Location: Onsite in medical clinic (cubical setting)
Schedule: Monday-Friday, 8:00 AM-5:00 PM (PM & Weekend shifts available)
Start Dates: September 2, September 8, September 22
Bonus: Eligible for 15% annual performance bonus

Position Overview

The Pharmacy Liaison plays a critical role in supporting medication adherence and coordination between patients, providers, and the specialty pharmacy. As the direct point of contact embedded within a clinic setting, this individual ensures patients receive superior care by connecting them to essential pharmacy services and removing barriers to medication access. This is a senior-level pharmacy technician role requiring autonomy, professionalism, and a high level of patient interaction.

Key Responsibilities

Daily Clinic Integration:

• Review messages and medication requests from patients, providers, and the pharmacy

• Follow up on pending insurance updates and medication refills

Provider Support:

• Resolve insurance denials and recommend solutions

• Secure provider signatures and onboard patients to the pharmacy program

• Manage refill requests and proactive communication with clinical teams

Patient Engagement:

• Schedule deliveries and provide refill reminders

• Support patients with co-pay or billing-related concerns

• Encourage pharmacy program participation and adherence

Pharmacy Coordination:

• Follow up on missed deliveries and incomplete prescriptions

• Resolve prescription delays due to missing documentation

• Collaborate with pharmacy team to ensure seamless care

Training

• 6-week training including remote instruction, shadowing, and system training (EPIC)

Performance Metrics

• Prescription refill queue times

• Timeliness and frequency of patient outreach (timestamp tracked)

Must-Have Qualifications

• 2+ years of prior authorization experience (ideally in a specialty pharmacy, PBM, or retail environment)

• National certification (CPhT) via PTCB or NHA

• Proficiency in EMRs (e.g., EPIC) and Microsoft Office

Nice-to-Have Qualifications

• 5+ years of pharmacy technician experience

• Previous experience in hospital or specialty clinic settings

Soft Skills

• Highly detail-oriented and autonomous

• Strong time management and problem-solving skills

• Comfortable working in a fast-paced clinic environment

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?