Client Engagement Assistant Manager

: Reference Code: 98882

Client Engagement Assistant Manager

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.

Client Engagement Assistant Manager

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Reporting to the Manager, Client Engagement, the Client Engagement Assistant Manager is responsible for supporting the development, execution, and analysis of retail and omnichannel client engagement strategies for North America. This role will be accountable for supporting the overall Client Engagement strategy through client insights and reporting, performance, and ROI analysis, collaborating cross-functionally with internal stakeholders, and maintaining the client database. This person must possess a thorough understanding of data visualization and interpretation, client segmentation strategies, and possess strong written and verbal communication skills. Must have experience in working successfully with cross-functional teams to achieve deliverables. Doing so in a client-centric luxury retail environment is a plus.

KEY RESPONSIBILITIES

• Client Engagement Strategy & Analysis
  • Support key areas of Client Engagement including activation planning, performance analysis, and ROI reporting.
  • Deliver customer-centric analysis and insights to further understand the success of Client Engagement initiatives, recommending new areas of focus to drive loyalty and sales growth based on findings.
  • Partner with key stakeholders to develop client insights that support overall network goals, including product launches, network development, and strategic projects.
  • Develop ad-hoc materials for the network and key partners in line with the overall Client Engagement strategy.

• Database and Reporting
  • Responsible for client information and data cleansing updates (including client merges, deduplication reports and data capture initiatives)
  • Oversee Client Engagement team budget tracking and invoice filing.
  • Assist in KPI monitoring and trend analysis.

• Communication & Collaboration
  • Support 1x1 client communication development, including outreach template creation and troubleshooting.
  • Provide administrative support and assist with special projects on the greater team as needed.
  • Support with cross-functional projects in collaboration with key internal stakeholders
  • Help to create exciting communications and supporting materials surrounding Client Engagement
  • Liaise with international teams on Client Engagement enhancements and roadmap.

Education

• Bachelor's degree, MBA Preferred in Business Management, Analytics, Marketing, or another related field.

Required Experience

• 3+ years prior experience in CRM or related field - possess a thorough understanding of luxury client and purchasing behaviours across different channels.
• Salesforce experience preferred in Marketing and Service Clouds or another knowledge of CRM systems.
• Looker experience a plus

Skills/Abilities

• Excel & PowerPoint expert
• Proven success in analysis visualization and interpretation to draw actionable insights.
• Strong speaking, reading, and writing communication skills; skilled in executive level communication.

• Highly committed to meeting the needs of internal and external clients
• Strong organizational and project management skills
• Strong critical thinking ability
• Understanding of luxury industry/clients

WE OFFER

We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected base salary range: $75,000 to $95,000.

Salary will be negotiated based on relevant skills and experience.