Senior Specialist, Digital Retail Operations (Hybrid)

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

POSITION OVERVIEW:

The Senior Specialist, Digital Retail Operations plays a critical role in ensuring flawless, high-quality execution across Nespresso’s Digital Retail platforms. As the executional and analytical backbone of our digital retail ecosystem, this role supports the work of Commercial Development, Digital Retail Customer Account Managers, Digital Shelf, and Shopper Marketing by translating commercial strategies into consistent, accurate, and timely execution across key digital touchpoints.

This role provides support across retailer platforms, enabling readiness for launches, promotions, and content changes. The Sr. Specialist manages performance tracking tools, mitigates executional risks, and supports continuous improvement efforts - ensuring Nespresso’s premium presence is maximized across the digital shelf and aligned with business priorities.

KEY RESPONSIBILITIES:

• Act as the executional partner to Digital Retail CAMs, translating commercial priorities into operational actions.
• Identity, escalate and resolve blockers that impact revenue, availability, or customer experience.
• Tracking of all new items and recent assortment additions.
• Help drive the Nespresso marketplace strategy objectives to help the team achieve targets through accurate forecasting, execution of merchandising & category activations, rationalizing assortments, and contributing to media strategies.
• Support the organization in the set up of new vectors for growth.
• Perform analysis of the Digital Shelf (PDPs, Brand Stores, etc.) to inform the strategic direction of the content roadmap and assess how changes impact the business.
• Lead Nespresso readiness with retailer AI shopping assistants (i.e., Amazon Rufus & Walmart Sparky).
• Content Roadmap, Assist in defining and executing the digital shelf roadmap (PDPs, brand store, search, copy, ratings & reviews) enhancements in collaboration with Digital Shelf, Commercial Development, Sales, and Marketing.
• SEO Enhancements, Work with agency partner to enhance organic product search ranking by constantly updating titles, bullets, copy, and back end keywords.
• A/B Tests, assist in executing and measuring various A/B tests for continuous knowledge and improvement.
• Maintain reporting tools to track execution health and identify areas for improvement.
• Build and maintain dashboards tracking sell-out, launch status, pricing, and promotional health.
• Perform category analysis to understand changes in the category to support strategic decisions to mitigate competitive pressures.
• Analyze root causes of execution issues and propose process solutions.
• Partner cross-functionally with Digital Shelf, Supply Chain, and Shopper Marketing to streamline workflows.
• Share reporting and process best practices with CAMs and Commercial Development teams.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• High School Diploma Required, Bachelor’s Degree is strongly preferred.
• Ideally this individual will bring at least 3 to 5 years of experience in e-commerce, vendor operations, or digital merchandising.
• Familiarity with Amazon Vendor Central or Seller Central tools a plus.
• Basic Financial knowledge - Understating of AMZ P&L and manufacture financials.
• Strong Project Management skills. Demonstrates ability to work under pressure, managing several projects simultaneously with minimal supervision.
• Strong Analytical skills - Ability to work with numbers: generate reports and statistical data, ability to interpret that data and in turn identify problems, opportunities, trends and develop solutions required.
• Strong Technical skills - Ability to fluently navigate within customer portals / dashboards as well as internal platforms.
• Experience working cross-functionally with commercial, content, or supply chain teams.
• Passion for digital retail and delivering B2B customer solutions.

The approximate pay range for this position is $125,000 to $135,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com ).

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It is our business imperative to remain a very inclusive workplace.


To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.


Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.


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Job Requisition: 392548