Business operations manager

About Bask & Lather Co.

Bask & Lather Co. is a fast-growing, family-founded haircare brand dedicated to restoring crowns and confidence. What began as a kitchen remedy has evolved into one of the most celebrated textured-hair care brands in the U.S., loved for our authentic story, transformative results, and community-first approach.

It’s an exciting time to join our team as we grow and build a culture rooted in creativity, collaboration, and care. Together, we’re shaping the next chapter of a brand powered by community and led by purpose to, help people everywhere love their hair, love their journey, and love themselves.

Role Summary

The Business Operations Manager will serve as the right hand to the Director of Operations—taking ownership of day-to-day execution across our supply chain, fulfillment, events, and internal workflows. This role requires a proactive, detail-oriented operator who can anticipate challenges, manage cross-functional coordination, and ensure we’re operating at peak performance.

Key Responsibilities

Fulfillment & Warehouse Operations

• Oversee inbound and outbound logistics across internal warehouses and 3PL partners
• Ensure accurate inventory receiving, storage, and timely shipping of orders across all platforms (Shopify, Amazon, TikTok Shop, Walmart, etc.)
• Partner with Director of Ops to resolve fulfillment delays, out-of-stock risks, and customer-impacting issues

Supply Chain & Vendor Management

• Manage vendor relationships with co-packers, printers, raw material suppliers, and freight partners
• Track POs, lead times, and production schedules to ensure timely replenishment
• Negotiate pricing, ensure quality standards, and escalate delays, track fully loaded cogs

Inventory & Systems Management

• Own inventory tracking and reporting across all SKUs and sales channels
• Maintain accurate records in inventory management systems and flag discrepancies proactively
• Support the implementation of ERP systems or tools to streamline processes

Event & Activation Logistics

• Lead operational planning for trade shows, retail activations, and pop-up events
• Coordinate booth logistics, staffing schedules, inventory transport, and setup/teardown
• Partner with Brand Ops Coordinator to ensure executional excellence

Cross-Functional Execution

• Liaise with Marketing, Customer Experience, and E-Commerce teams to ensure smooth product launches, promotions, and peak periods
• Monitor escalated customer service issues related to fulfillment or operations

Process Optimization & Reporting

• Identify operational inefficiencies and propose process improvements
• Maintain and update SOPs across inventory, fulfillment, and logistics functions
• Track KPIs (e.g., OTIF rate, stock-outs, COGs, turnaround time) and provide weekly reporting to Director of Ops

Team Support & Leadership

• Supervise warehouse assistants and coordinate cross-departmental training when needed
• Support Director of Ops with onboarding, documentation, and delegation to relevant team members

Qualifications

• 5+ years in operations, supply chain, or logistics management (experience in beauty, CPG, or e-commerce preferred)
• Experience working with multiple fulfillment channels (3PLs, FBA, TikTok Shop, etc.)
• Strong understanding of inventory management, production planning, and vendor relations
• Excellent project management, problem-solving, and communication skills
• Hands-on experience with Shopify, inventory/ERP systems, and order tracking tools
• Highly organized, solutions-oriented, and able to thrive in a fast-paced environment
• Willingness to work some evenings/weekends for activations and key business needs

Location: Hybrid

Employment Type: Full-Time

Salary Range: $90,000–$100,000

Bask & Lather Co. is proud to be an Equal Opportunity Employer. We comply with all applicable federal, state, and local employment laws and are committed to providing a workplace free from discrimination and harassment.

Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.

We provide reasonable accommodations for qualified applicants with disabilities and for sincerely held religious beliefs. If you need assistance during the hiring process, please contact Human Resources at [email protected]