Pension System Communications Representative, BERS

Position Type:

Administrative and Central Office

Office Title/Functional Title:

Pension System Communications Representative, BERS - 26304

Civil Service Title:

Assistant Retirement Benefits Examiner

Level:

N/A

Division/Office:

Board of Education Retirement System

Borough:

Manhattan

Posting End Date:

04/15/2026

This position is in a civil service competitive class that is subject to examination. If you do not already have permanent NYC civil service status as Assistant Retirement Benefits Examiner, you will have to file to take the civil service exam for this title when offered by Department of Citywide Administrative Services (DCAS). Information regarding NYC civil service exams can be found on the DCAS website. This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

Description:

Position Summary: Under the general supervision of the Member Communications leadership team, the Pension System Representative performs technical and customer service work in the field of retirement benefits. Performs related work.

Reports to: Call Center Supervisor, Member Communications Deputy Director, Member Communications Director

Direct Reports: N/A

Key Relationships : The Pension System Communications Representative works closely with staff throughout BERS, as well as prospective members, active members of the retirement system, and various departmental supervisors.

Responsibilities

• Utilizes computer databases and BERS information technology to conduct research and access information impacting upon members of the retirement system.
• Reviews member records, when necessary, to ensure that summaries of accounting, reconciliation, calculation, and pension payroll data are accurate
• Records member information, inquiry, and resolution into tracking system
• Answers telephone, email, and message/chat inquiries and determines service required.
• Keeps members apprised of status and progress on unresolved service requests.
• Prepares written replies using forms, form letters, and emails/messages.
• Responds to more complex and technical inquiries which have been forwarded.
• Forwards very complex, technical, and unusual issues to specialists for response.
• Performs related clerical administrative tasks and computer support work.

Qualification Requirements:

Minimum

• An associate degree or completion of 60 semester credits from an accredited college and either:

a) two years of satisfactory full-time experience performing analytical,

administrative or customer service tasks; or

b) one year of satisfactory full-time experience performing mathematical,

statistical, actuarial, or accounting computations in one or more of the

following:

i) a retirement or employee benefits plan; and/or

ii) for customer service in a financial institution; and/or

iii) in a position requiring the application of law, rules, and regulations and

the use of statistical, actuarial, or similar tables; or

• An associate degree or completion of 60 semester credits from an accredited college, including or supplemented by 9 semester credits in mathematics, statistics, accounting, economics, finance, data analytics, project management, business administration, public administration and/or actuarial science; or

• A four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience performing mathematical, statistical, actuarial, or accounting computations in one or more of the following: b) a retirement or employee benefits plan; and/or c) for customer service in a financial institution; and/or d) in a position requiring the application of law, rules, and regulations and the use of statistical, actuarial, or similar tables; or

• A four-year high school diploma or its educational equivalent and three years of satisfactory full-time experience performing analytical, administrative or customer service tasks; or

• A satisfactory combination of education and/or experience equivalent to "1", “2’, "3" or “4” above. College education may be substituted for the experience described in "3" or “4” above on the basis that 30 semester credits from an accredited college may be substituted six months of required experience. However, all candidates must possess a four-year high school diploma or its educational equivalent and either 9 semester credits in mathematics, statistics, accounting, economics, finance, data analytics, project management, business administration, public administration and/or actuarial science from an accredited college or one year of experience as described in “1” above.

Plus

In addition to meeting the minimum requirements, individuals must have two additional years of relevant work experience.

Preferred

• Experience with CHRMS, EIS, PMS, PPMS
• Strong written and oral communication skills
• Experience providing excellent customer service in a high-volume environment
• Strong organizational skills
• Bilingual; Fluency in Spanish

Salary : $58,159 - $64,891

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

* New York City Residency is NOT Required *

We encourage all applicants from the New York City tri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy
The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy.

REQUESTING AN ACCOMMODATION - APPLICANTS


Any prospective employee (applicant) who is a qualified individual with a disability may request a reasonable accommodation to assist in the application process. If an applicant for employment believes that they have a qualifying disability and are in need of a reasonable accommodation in order to participate in the application process on an equal basis as applicants who do not have a disability, they should request an accommodation with their interview team or contact ODA by emailing [email protected]. The determination of the accommodation request will be communicated to the applicant in writing.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.