Salesforce Database Administrator and Office Manager

• Support organization-wide migration to Salesforce by joining the project management team to facilitate exploratory conversations with department heads, data cleanup and migration, and go-live testing.
• Work with the Managing Director of Youth and Recreation to ensure all project goals and deliverables are met within the designated timelines.

• Support the implementation of programmatic monitoring, evaluation, and learning systems, including maintenance of internal program dashboards.
• Work with the Grants Manager to assist with reporting.
• Maintain, troubleshoot, attend trainings, and resolve issues with Salesforce and Traction Rec.
• Provide Marketing and Development teams with relevant data-driven materials to support campaigns and impact reports.
• Work with department heads to design and pull tailored reports, and to support data entry projects.

• Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Evaluate and install new Salesforce releases, and provide training and support to staff.
• Document processes, including error reports and changes to field history.
• Identify and implement new Salesforce applications to improve processes and productivity.
• Ensure, in conjunction with the Managing Director of Youth and Recreation, staff database adoption through training, ongoing support, and construction of a YM&YWHA of Washington Heights and Inwood handbook for database procedures.
• In partnership with program directors, complete system builds. In circumstances where build-out requires extensive back-end development, liaise with outside contractors to ensure that system changes are well-documented.

• Support office systems including copy machines and printers, and review vendor contracts.
• Organize office operations and procedures including correspondence and filing systems.
• Coordinate purchases of supplies and periodically vet vendors to make sure the Y is receiving the most cost-effective pricing.
• Oversee executive office inventory of office supplies and equipment.
• Oversee special projects as designated by the CEO or COO.

• Compensation range of $60,000-$70,000 based on experience, skillset, and education.
• Generous Paid Time Off (PTO) and competitive benefits package: Health Insurance; Retirement Plan, Optional 403b Plan, Life Insurance, Flexible Spending Account, Commuter Benefit Plan, and Y Fitness Center Membership.

• A problem-solving nature, the ability to cultivate and maintain strong and trusting professional relationships, and a high degree of social-emotional intelligence.
• Commitment to learning, teaching, and sharing expertise.
• Enthusiasm for data, learning systems, and technology and outcomes.
• Experience and competency working with Salesforce as a developer/ administrator/ programmer.

• Excellent organization and time management skills.
• Strong verbal and written communication skills.
• Ability to work collaboratively with different staff members spanning multiple departments.
• Bachelor's Degree in computer science preferred.
• Salesforce certified administrator or Salesforce advanced administrator certification.
• 2-3 years of experience as a Salesforce administrator in a similar environment.
• Experience with Traction Rec preferred but not required.

Established in 1917 as one of the first Jewish community centers in New York City, the YM & YWHA of Washington Heights and Inwood (the Y) is a thriving and visionary not-for-profit human services organization in Northern Manhattan. We welcome people of diverse ethnicities and all ages, from pre-school to older adults, into the Y family with a wide range of educational, recreational and social services and programs that focus on improving the quality of their lives. With a long and distinguished history, the Y is a multi-service community center that is well known for its nurturing environment and non-judgmental philosophy.