Host

The Twenty Two Hotel is a luxury lifestyle hotel rooted in London, known for its intimate energy, creative spirit, and deeply personal approach to hospitality. We’re now bringing that ethos stateside with the opening of our New York property—an all-day public restaurant and private members’ club housed in the historic former Margaret Louisa Home in Union Square.

This is a boots-on-the-ground moment for us. We’re growing, evolving, and intentionally building something special—shaped by the city, inspired by our London sister, and unmistakably New York in its rhythm and character.

We’re currently seeking a Reception Host to join our founding team. This role is perfect for someone who leads with warmth, thrives on human connection, and believes hospitality is both an art and a craft. Front desk experience is a plus, but genuine curiosity, grace under pressure, and a love for creating memorable first impressions matter most.

If you’re excited by growth, energized by being part of something in motion, and want to help shape a space that feels as meaningful as it is beautiful—we’d love to meet you.

Job Title: Receptionist/Host Direct Supervisor: Matre'd
Status: Non-Exempt
Position Type: Full-time

Position Overview
The Receptionist is responsible for creating a strong first impression for guests by delivering warm, professional, and attentive hospitality at the front of the house. This role manages guest greetings, reservations, and communication while supporting the overall flow of service. The Receptionist plays a key role in maintaining service standards and representing The Twenty-Two New York brand with consistency and poise

Duties and Responsibilities

• Greets guests, visitors, and team members with warmth, professionalism, and attentiveness
• Serves as the first point of contact for all guests, determining appropriate seating options, reservations, or alternate accommodations
• Confirms reservations and special requests prior to service
• Maintains working knowledge of reservation systems, seating policies, and guest flow procedures
• Coordinates large party reservations, private dining requests, and special circumstances with management
• Communicates all relevant guest information including allergies, VIP status, celebrations, and special requests to the front-of-house team
• Actively engages with guests before, during, and after their visit to ensure an exceptional hospitality experience
• Maintains a clean, organized, and clutter-free reception and host stand area
• Manages coat check services for guests and visitors as applicable
• Completes opening and closing checklists accurately and on time
• Maintains complete knowledge of policies and procedures and ensures compliance at all times
• Attends required staff and departmental meetings
• Adheres to posted schedules, attendance, and punctuality expectations
• Performs additional duties as assigned by management

Qualifications

• Minimum of 1 year of experience in a restaurant or hospitality environment of similar caliber
• Fluency in written and spoken English
• High school diploma or GED required
• Proficiency with reservation and hospitality technology systems (Seven Rooms knowledge preferred)
• Ability to work variable schedules including nights, weekends, and holidays based on business needs
• Strong interpersonal, written, and verbal communication skills
• Excellent organizational, time management, and problem-solving abilities
• Ability to remain composed and professional in a fast-paced environment
• Polished personal presentation that meets company standards
• Passion for hospitality, food, and beverage service

Essential Functions and Physical Demands
• This position requires the ability to perform essential job functions with or without reasonable accommodation

• Standing and active movement for up to 12 hours per shift
• Lifting and carrying items weighing up to 25 pounds
• Frequently standing, walking, reaching, bending, stooping, pushing, pulling, and kneeling
• Frequently using stairs while carrying items
• Occasionally crouching and climbing
• Prolonged use of computers and reservation systems
• Exposure to fluctuating temperatures throughout the work environment

Equal Employment Opportunity Statement
The Twenty-Two New York is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are based on qualifications, merit, and business needs without regard to any protected characteristics.

Job Description Acknowledgment
I have reviewed this job description and understand my duties and responsibilities. I acknowledge that job duties may change based on operational needs. I understand that my performance evaluations will be based on my ability to perform the responsibilities outlined herein.