Operations Specialist - Assisted Living

Responsible for the positive and effective leadership, operation, and management of the assigned community during a leadership vacancy or other critical business need. Maintains standards of excellence, occupancy, and financial goals within established budgetary guidelines. The responsibilities for this position may vary slightly depending on the specific community's needs, goals, and the assignment's time frame.

REPORTS TO: VICE PRESIDENT OF OPERATIONS

Frequent Travel Required

At Trustwell Living, we understand that to provide optimal care for our residents, it is essential to support employee performance. We offer a fun, safe, and caring work environment where purpose and positivity are valued.

We strive to make a difference in the lives of those we serve by cultivating a team of passionate, driven individuals to achieve our mission of person-centered care.

Trustwell Living is currently seeking an Operations Specialist . The Operations Specialist assists new and existing communities in all areas, including sales, healthcare, and dining services. Serves as a backup administrator for communities as needed. Assists with operational strategies and assists community leadership with implementation to meet objectives and goals. Also serves as an Internal Auditor, responsible for analyzing company-generated reports and following up on challenges and issues identified. Provides training to management and team members as needed. Assists in the development of processes and procedures, compliance strategies, and resident care and satisfaction analysis.

Responsibilities:

• Assists new and existing communities in all areas, including sales, healthcare, dining services, etc. Serves as a backup administrator for communities as needed.
• Assists with operational strategies and assists community leadership with implementation to meet objectives and goals.
• Serve as an Internal Auditor.
• Responsible for analyzing company reports generated and following up on the challenges and issues found from the analysis prepared and distributed weekly.
• During community visits, ensure communities comply with all state regulations; assist in remedying issues identified.
• Working with the manager for the specified area, assist with drafting policies and procedures to ensure compliance with the regulations for the specified state, as required.
• Assist on special projects as needed.
• Assists with the hiring and selection process of the permanent Executive Director.
• Provides training and support to the new Executive Director to ensure a smooth transition of duties.
• Oversees all departments, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget.
• Recruits, selects, and ensures comprehensive training for department heads. Guides the hiring of all other Team Members.
• Provides direct, constructive and timely evaluation of Department Heads.
• Ensures all community Team Members receive timely performance feedback/reviews and potential compensation reviews.
• Performs other related duties as required or directed by management.

Qualifications:

• Demonstrated success managing all aspects of senior living community operations to include: Sales, healthcare, dining, services, etc.; Knowledge of Assisted Living regulations.
• Strong sales leadership and strong customer service skills.
• Demonstrated record of financial management proficiency.
• Ability to prioritize and manage multiple projects simultaneously; Ability to multitask between projects while working in a fast-paced environment.
• Thorough knowledge of state/federal regulations
• Professional demeanor with strong interpersonal skills.
• Excellent verbal and written communication skills.
• Results-driven with the ability to resolve problems effectively.
• Ability to effectively manage time and assigned projects through to completion.
• Ability to travel to assist new and existing communities.