Service Mapping Consultant

TASKS & DUTIES:

• Develop, maintain, and optimize Service Mapping in ServiceNow, including creating and updating service maps and reusable patterns to reflect current infrastructure and application dependencies
• Design and configure custom patterns, probes, and sensors to enhance infrastructure discovery accuracy and coverage.
• Leverage ServiceNow Discovery to continuously and automatically identify IT components, relationships, and business services across hybrid environments.
• Maintain CMDB alignment with the CSDM framework, ensuring all mapped services adhere to standard service taxonomy and lifecycle definitions.
• Validate and improve CMDB data integrity, ensuring accuracy, completeness, and up-to-date relationships between technical and business services.
• Collaborate with application owners, infrastructure teams, and business stakeholders to define service boundaries and enforce CMDB governance standards.
• Integrate service mapping outputs into incident, change, and problem management workflows to improve root cause analysis and reduce mean time to resolution (MTTR).
• Proactively troubleshoot, resolve, and document service mapping and CMDB-related issues, including performance, data gaps, and misalignments.

REQUIRED SKILLS

• Knowledge of ServiceNow Service Mapping, including pattern development, probes, and sensors
• Understanding of the Common Service Data Model (CSDM) framework and service taxonomy
• Ability to define service boundaries and map application-to-infrastructure dependencies
• Familiarity with hybrid environment discovery (on-prem and cloud)
• Basic experience integrating service maps into incident, change, and problem workflows
• CMDB data integrity practices: completeness checks, relationship accuracy, governance standards
• Troubleshooting skills for service mapping failures, data gaps, and CI misalignments
• 1–2 years of experience in ServiceNow Service Mapping or CMDB configuration
• Exposure to CSDM or similar service taxonomy frameworks preferred
• Experience collaborating with application owners or infrastructure teams to define service relationships
• Demonstrated ability to document technical processes and mapping configurations

If you are interested in getting more information about this opportunity, please contact Irina Rozenberg

[email protected] at your earliest convenience.

At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.