Director, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management

Overview:


The Director, Credit Products, will support the development, management, and execution of the consumer credit product line strategy (PLS) globally, reporting to the VP, Credit Products. This role is responsible for developing and enhancing CVPs in line with the PLS based on the latest consumer insights and market landscape to ensure product competitiveness globally. This role will also work with the commercialization team to drive the commercial success of consumer credit execution and commercialization of PLS/CVPs, including high-priority RFP and customer engagements.


Role:

• Develop and maintain up-to-date consumer and market insights and intelligence to identify PLS/CVP opportunities globally.

• Support the relevant research activities that inform both the current and future credit products at a global, regional, or country level that will enhance existing product lines.

• Support the development and management of the product governance framework and forum.

• Lead the effort in managing and enhancing product operations and core product requirements globally by partnering with key functional stakeholders such as legal, compliance, franchise, and engineering etc.

• Support the development of differentiated value propositions to meet the current and emerging needs of consumers and customers; identify critical internal and external benefits and platforms that will be required to fulfill the end value proposition, including the definition of a Minimum Viable Product.

• Work with the regional product teams to execute against the global PLS/credit product strategy, including but not limited to ensuring ongoing CVP modernization/optimization, providing PLS toolkits, and more.

• Support the development of internal and external product narratives, including FSMs, by partnering with product marketing and regional product teams.

• Support account teams to win high-priority deals and manage critical customer engagements by developing and delivering competitive product responses in collaboration with regional and functional stakeholders.

All About You:

• Strong understanding of the payment ecosystem, preferably with a premium consumer credit product management and/or retail banking experience with the affluent segment.

• Strong business acumen with the ability to provide creative solutions that drive positive results to both the customer and Mastercard

• Proven experience and performance in translating consumer insights into actionable product strategies and plans oriented around driving business growth, positive customer experience, and brand perception

• Strong interpersonal skills, covering but not limited to an ability to lead cross-functional teams, manage internal stakeholders (such as Marketing, Regional product teams, Services, etc.)

• Strong written and verbal communication skills; excellent presentation (PowerPoint) skills are a plus

• Passionate for delivering the best customer and consumer experience into live in every product management effort

• Great executional capability, driving for excellence in quality as well as delivery on time

• Demonstrate willingness to learn, ability to challenge the status quo with a constructive attitude

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $179,000 - $305,000 USD