Security Operations Manager - Hilton New York Times Square

The Hilton New York Times Square Is looking for a Safety and Operations Manager to join this stunning landmark New York City Hotel

Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offers 478 rooms and features newly renovated food and beverage outlets, offering a breathtaking view of Times Square.

This role reports directly to the Director of Safety & Security and is responsible for overseeing a team of 10 hourly employees, including 2–3 officers per shift

The ideal candidate will have a minimum 5 years of security management experience, preferably in a fast-paced, customer-facing environment. Union experience is highly preferred, with a strong understanding of labor relations and contract compliance. Hotel industry experience is a plus but not required. Demonstrated excellence in customer service and the ability to maintain a professional and welcoming presence. Must possess a valid New York State Security License. FLSD (Fire Life Safety Director) certification is required

Shift Pattern: Full open availability, mainly 2nd shift between the hours of 1pm - midnight (holidays and weekends are required)

Salary Range: $70,000 - $84,000 / annually, based on experience

What are the benefits of working for Hilton?

Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune !

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)  
• Go Hilton travel discount program 
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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What will I be doing?

• Direct and administer all Security operations and functions to include, but not limited to, preserving the safety and security of the guests, team members and the facility, safe work practice promotion, OSHA compliance, safety incentive programs and classes, systems use and management, lost and found, budgeting and forecasting, department management, adherence to federal, state and local standards and meeting participation and facilitation
• Direct and administer the patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
• Direct and lead investigations of accidents, thefts, property loss and unlawful activities
• Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Serve as primary liaison with federal, state and local law enforcement
• Oversee the administration and accuracy of all required reports and documentation
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!