SAP S/4HANA Service Consultant

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

As an SAP S/4HANA Service Consultant, you will be responsible for shaping and supporting our global service processes and solution architecture within SAP S/4HANA (e.g., Inhouse Repair, Returns Management, CRM Integration). You will play a key role in our global transformation project, transitioning from SAP ECC to SAP S/4HANA, contributing to the design, implementation, and rollout of our global template in the Service to Customer (S2C) area.

Sound Interesting?

Here's what you'll do:

• Actively contribute to the global transformation program from SAP ECC to SAP S/4HANA, supporting standardization and simplification of global processes.
  Serve as the central IT contact for business groups in the service domain (Inhouse Repair, Returns Management, CRM Integration).
• Collaborate with business stakeholders to collect, review, and prioritize requirements in the service area for the SAP S/4HANA implementation.
• Coordinate implementation activities with relevant internal and external parties.
• Work closely with consultants and cross-functional teams in a dynamic project environment.
• Ensure seamless integration of S/4HANA service processes with related areas such as logistics, controlling, billing, and CRM.

Do you qualify?

• Degree in Business Informatics, Business Administration, or a related field.
• Proven expertise in sales and service processes such as service planning and execution, inhouse repair, and returns management.
• Hands-on experience with implementation and customization of service and sales processes in SAP S/4HANA.
• Strong knowledge of SAP customizing.
• Comfortable working in international, cross-functional teams with a collaborative and solution-oriented mindset.
• Additional knowledge of related processes (e.g., logistics execution, sales & distribution, controlling, procurement, or CRM systems such as SAP/ Salesforce) is a plus.

Working Conditions and Special Demands:

• Hybrid Work : 3 days in the office, 2 days remote.
• Travel : will be required and may increase for limited periods during go-live/post-go-live at different ZEISS locations across the Americas. Occasional business trips to Germany can also be required.

Compensation:

The annual salary range for this position based on location:

• New York Metro Area: $130,000 - $150,000 USD
• San Francisco Bay Area: $145,000 - $165,000 USD
• Central/Midwest Regions: $105,000 - $125,000 USD
• Toronto, Canada: $95,000 - $115,000 CAD

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Your ZEISS Recruiting Team:
Maria Khalil

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).