Operations Superintendent

Are you looking for a rewarding career where your contributions truly matter? At Uniland, we offer a culture focused on people, growth, and community. We foster an environment that empowers team members at all levels, supports professional development, encourages volunteerism, and values collaborative innovation - so you can make a meaningful impact while building your future with us.

Who we are:

Uniland is a leading family-owned and operated real estate development firm headquartered in Amherst, NY. For more than five decades, we've built a reputation for excellence in commercial real estate, offering a full range of services including development, construction, leasing, property management, and more. Our commitment to quality, innovation, and long-term relationships sets us apart in the industry. At Uniland, we value integrity, teamwork, and continuous improvement-and we're proud to offer a workplace where associates can grow their careers while making a lasting impact on the communities we serve.

Uniland is a caring employer, offering comprehensive, high-quality benefits to help our associates maintain a healthy, well-balanced lifestyle. Our associates enjoy:

Multiple medical plan options including a high deductible, low-cost HSA health plan with a generous employer contributionCompany-sponsored (paid) Life Insurance and Long-Term DisabilityComprehensive optional benefits such as Dental, Vision, Supplemental Life and Short-Term Disability, Legal/ID Protection, and Accident and Critical Illness InsurancePaid time off options, 8 paid company holidays, Voluntary Time Off (VTO), bereavement leave, jury duty leave, parental leave, voting leave, and other forms of paid leave as required by applicable law or regulationRetirement planning through the Company's 401(k) with employer match

JOB SUMMARY

The Property Operations Superintendent will work closely with a Uniland Property Manager to oversee the daily operations and maintenance of a designated portfolio of commercial real estate properties, including both Uniland-owned and third-party managed properties. This role is responsible for ensuring that assigned properties are maintained to the highest standards, operated safely and efficiently, and compliant with all applicable regulations. The Property Operations Superintendent will play a key role in maintaining tenant satisfaction, optimizing building performance, and ensuring operational efficiency across multiple sites.

ESSENTIAL FUNCTIONS

• Oversees and coordinate all maintenance operations, including HVAC, electrical, plumbing, life safety systems, make-readies, and general building repairs across assigned properties.
• Conducts regular inspections of building systems to proactively identify potential maintenance issues or areas for improvement.
• Develops and implements comprehensive preventative maintenance programs to maximize equipment lifespan and minimize downtime.
• Responds promptly and effectively to tenant maintenance requests, ensuring timely resolution and maintaining high levels of tenant satisfaction
• Accepts and completes emergency, curative, preventive, and routine work orders, tasks, and instructions as assigned.
• Performs routine, scheduled, and emergency building and site inspections; document findings and create appropriate work orders and recommendations.
• Maintains accurate records of maintenance activities, equipment logs, inspections, repair history, and vendor contracts.
• Manages vendor relationships, including evaluating vendor performance, ensuring service quality standards, and enforcing contract terms.
• Negotiates service contracts and purchase orders with vendors.
• Ensures compliance with all applicable building codes, safety regulations, and internal company policies.
• Conducts regular safety inspections and implements corrective actions to address potential hazards.
• Assists in preparing and managing property budgets; monitoring expenses and identifying cost-saving opportunities.
• Effectively communicates with tenants regarding building operations and maintenance activities.
• Coordinates with internal and external stakeholders to ensure projects are completed on time and within budget.

OTHER DUTIES

• Provides interpretation and guidance regarding contract language and maintains comprehensive knowledge of standard lease language. Makes recommendations for revisions and updates to language.
• Responds to service calls and emergency requests as assigned by management.
• Maintains positive, professional relationships with tenants and addresses concerns in a timely manner.
• Assists with the oversight and organization of maintenance vehicles, tools, and equipment to promote operational efficiency and readiness.
  • Cultivates a collaborative work environment that encourages continuous learning, improvement, and knowledge sharing.
  • Maintains ongoing communication with vendors and contractors for networking purposes, to build relationships, and to support future project planning.
  • Actively participates and contributes in any/all company initiatives when requested and/or required.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; Associate's or Bachelor's degree in Facilities Management, Real Estate, Business or related field preferred.
• A minimum of five years of experience in commercial property operations and maintenance required, with a demonstrated track record of managing the operations of multiple properties.
• OSHA certification, First Aid/CPR, or other relevant industry certifications preferred.
• Proven experience in coordinating and managing third-party maintenance vendors.

KNOWLEDGE, SKILLS & ABILITIES

• Strong understanding of building systems, maintenance procedures, and facilities management.
• Working knowledge of contract negotiation and administration, particularly with service providers and maintenance vendors.
• Familiarity with local, state and federal regulations related to property operations, including zoning and ADA compliance.
• In-depth knowledge of preventive maintenance programs for commercial real estate properties, with the ability to develop and implement programs effectively.
• Understanding of financial aspects of property operations, including maintenance budgets, utility tracking, and vendor contract management.
• Proficiency in using property management software and MS Office Suite.
• Strong interpersonal skills that foster positive working relationships with tenants, vendors, and internal team members.
• Excellent organizational and project management skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Active listening skills to accurately assess tenant needs and provide timely, effective solutions.
• Excellent verbal and written communication skills, with the ability to collaborate effectively across diverse teams.
• Ability to operate a variety of general maintenance tools and equipment safely and effectively.
• Ability to read, interpret, and apply information from blueprints, schematics, and technical manuals.
• Ability to monitor and manage maintenance-related costs, utility expenses, and vendor contracts with attention to detail.
• Ability to adapt to a fast paced and dynamic work environment while maintaining a high standard of performance.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Work will be performed primarily at various Uniland-owned and third-party managed properties:

• Must be able to traverse and inspect all areas of property or building in all types of weather; this may include walking on uneven terrain, climbing ladders, reaching, bending, crawling through confined spaces, or stretching to reach elevated spaces.
• Must adhere to company safety policies and industry standards for personal protective equipment (PPE) when on site.
• Occasionally required to lift and/or move up to 50 pounds.
• Potential exposure to hazardous materials (e.g. chemicals, asbestos, mold) and the use of machinery and power tools.
• Risk of electrical hazards when working with wiring, lighting systems, or other electrical components.
• Exposure to characteristic maintenance site dangers.
• Exposure to extreme temperature and weather conditions such as rain, heat, or cold.
• Exposure to loud environments due to the use of power tools, machinery, equipment.
• Travel between properties will be required. Must have a valid driver's license.
• May require occasional after-hours or weekend availability for emergency situations or property needs.

No immigration or work visa sponsorship will be provided for this position.

Uniland Development Company is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

Compensation details: 0 Yearly Salary

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