Safety and Security Coordinator - New York Hilton Midtown

The Hilton New York Midtown is looking for a Safety and Security Coordinator to join our team.

It's all about location in New York City, and this 1,878-room property places you right in the heart of the action, within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway.

The ideal candidate would have experience in a similar role, experience in guest relations, and full schedule flexibility, including weekends and holidays.

Shift Pattern: Full availability needed, including weekends and holidays

Pay Range: $31.25 - $33.65 / hour

What are the benefits of working for Hilton?

Hilton is recognized as the best hospitality workplace in the world and the #1 World’s Best Workplace by Great Place To Work US and Fortune !

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay

• Medical Insurance Coverage – for you and your family

• Mental Health Resources

• Best-in-Class Paid Time Off (PTO)  

• Go Hilton travel discount program 

• Supportive parental leave

• Matching 401(k)

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Career growth and development 

• Team Member Resource Groups

• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Safety and Security Coordinator, you would be responsible for administering all administrative duties for the Security department.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Administer policies and procedures of the Lost and Found department. Requires sorting through and logging incoming items, searching for property, and contacting guests. Use Lost and Found tracking software to maintain all relevant records.
• Administer payroll for the entire Security department.
• Assist with investigations, guest follows, and closing cases, using Security technologies: Video management system, Access control, Key management systems, etc.

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Receive and log all incoming items for lost and found.
• Mail, ship, or otherwise return found property to the owner.
• Contact via phone all lost property inquiries from guests.
• Assist security in locating lost property in guest rooms.
• Maintain all records and logbooks for the lost and found department.
• Edit daily payroll punches.
• Administer PAF forms for days off, etc. for the Security department.
• Maintain all payroll records for the Security department.
• Assist with investigations, guest follow-up up and closing cases, using Security technologies - Video management system, Access control, Key management systems etc.
• Assist Security management team.

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!