Account Manager(Bilingual Mandarin Preferred)

:

Title: Account Manager

Salary: 110k-150k/yr

Location: New York (remote for now, will need to be fully on site after the office is prepared)

Responsibilities:

Build and maintain strong relationships with new and existing clients in the cross-border e-commerce and fashion industries.

• Serve as the primary point of contact for clients, addressing their needs, inquiries, and concerns in a prompt and professional manner.
• Understand and anticipate client requirements, providing tailored solutions and recommendations to drive customer satisfaction and account growth.
• Identify new business opportunities by prospecting and connecting with local vendors and merchants.
• Collaborate with the sales team to develop and implement strategic account plans to meet sales targets and revenue goals.
• Conduct regular account reviews and business meetings to assess client satisfaction, identify potential areas for improvement, and increase account retention.
• Stay updated with industry trends, market conditions, and competitor activities to leverage market insights and provide value-added recommendations to clients.
• Prepare and deliver sales presentations, proposals, and contracts to clients.

Requirements:

• Bachelor's degree in Business Administration, Program Management, or a related field.
• Proficiency in Mandarin is preferred as the successful candidate will be required to communicate with business partners in China.
• 3-5 years of experience in account management, preferably in cross-border e-commerce and fashion.
• Proven track record in building and maintaining successful client relationships.
• Strong networking and negotiation skills to connect with local vendors and merchants.
• Excellent communication and interpersonal skills to effectively engage with clients and internal teams.
• Knowledge of the e-commerce industry and familiarity with the latest trends and technologies.
• Self-motivated and results-oriented, with the ability to work independently and manage multiple client accounts simultaneously.
• Proficiency in CRM software and MS Office Suite.

Job Type: Full-time

Pay: $110,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Application Question(s):

• Can you speak Mandarin?
• Do you have working experience in cross-border e-commerce or fashion industry?

Work Location: In person