DOI Communications Executive Director

Job Description

Job Description

At JPMorganChase, we are committed to building a stronger, more inclusive economy that benefits all. As an Executive Director for Diversity, Opportunity, and Inclusion (DOI) Communications, you will lead external and internal communications supporting the strategic priorities of the firm’s global DOI organization.

As a DOI Communications Executive Director within Corporate Communications you will leverage your subject-matter expertise in DOI communications and strong capabilities across executive communications, employee and community communications, and proactive and reactive reputation management. In addition, you will be an effective, inclusive people manager who is an advisor, driver and doer. You will personally lead end-to-end communications planning and production, while providing clear, practical counsel and executional support to partners across the firm. Day-to-day, you’ll both oversee and execute communications tactics and delivery across high-priority initiatives.

Job responsibilities

• Develop and deliver integrated internal and external communications that advance DOI priorities and align with JPMorganChase values, guiding principles, and reputation standards.
• Oversee and manage DOI external communications and media relations, partnering with Corporate Communications colleagues as needed on proactive and reactive storytelling, spokesperson preparation, and press/briefing materials; leverage strong relationships with media/press outlets and excellent judgment.
• Provide senior counsel and leadership to DOI clients, partners, and stakeholders across the firm—setting cohesive strategies and best practices, mitigating risk, and ensuring clear, consistent communications that protect the brand and build trust.
• Lead executive communications (often on tight timelines), including talking points, speeches/remarks, Q&As, briefing materials, and rapid-response messaging.
• Support issues management and crisis readiness for DOI narratives through risk assessment, scenario planning, escalation pathways, and holding statements/stakeholder materials, driving alignment and delivery in a matrixed, cross-functional environment.

• Lead communication processes from intake through final delivery, maintaining strong content governance and editorial workflows that improve quality, speed, and stakeholder experience.

Required qualifications, capabilities, and skills:

• 10+ years of relevant experience (or equivalent expertise) in corporate communications, media relations, PR, marketing, or related fields, with a strong track record supporting senior stakeholders and delivering reputation-sensitive work.
• Strategic leader and trusted advisor who can shape cohesive communications strategies, standards, and best practices—and influence effectively in a fast-paced, matrixed environment.
• Senior-level media relations and external communications experience, including proactive and reactive press engagement, strong judgment, and established relationships with media/press outlets.
• Strong executive communications skills for sensitive topics and challenging audiences, including talking points, speeches/remarks, Q&As, and briefing materials.
• Exceptional writer and editor with the ability to distill complex, reputation-sensitive topics and data into clear, compelling messaging tailored by audience and channel.
• People leader and operator who sets a high bar, builds disciplined team processes, and reliably delivers accurate, executive-ready work across multiple priorities with discretion and strong attention to detail.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.