Accounts Receivable Clerk

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Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

The Carlyle, A Rosewood Hotel is currently recruiting for an Accounts Receivable Clerk. The ideal candidate will be responsible for accurate and timely billing of all city ledger accounts.

Responsibilities

• Respond to guest inquiries, disputes, and requests in a timely, friendly manner to deliver outstanding guest service.
• Prepare proforma invoice and setup billing instructions for groups; collect payments after departure.
• Prepare invoices and process payments for sales and catering functions; attach all itemized receipts to the invoice.
• Checks and verifies supporting documents are attached to the guest bill.
• Coordinates with Front Office Manager and other outlet Managers and invoices all transactions in the city ledger.
• Generate monthly billing statements and invoices for HCOC and extended stay guests.
• Review and post all adjustments and paid outs.
• Maximizes speed of collection while maintaining good relations with the clients and ensure adherence to the company credit policy.
• Participates in the monthly credit meeting.
• Display good teamwork attitude and maintain positive working relationships with others.
• Ensures compliance to all relevant policies and procedures.
• Checks daily transfers to the city ledger from Property Management System.
• Audits banquet event orders carefully and resolve discrepancies.
• Posts daily payment transactions received in the bank statement (wire transfer and check).
• Organize and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
• Assists the General Cashier in handling travel agent commission processing and inquiries, including reconciliation of third-party booking sites and voice agent commissions.
• Compares and controls vendor invoices and credit notes with all related documents (purchase order/request, delivery notes and receiving reports).
• Assist Accounts Payable Clerk and Director of Purchasing with maintaining a log for contracts, permits and licences.
• Assists in reviewing financial terms and payment obligations with hotel suppliers.
• Participates in special projects, team training and development.
• Carries out other duties that may be delegated by the Accounting Manager, Senior Accounting Manager, Asst. Director of Finance, Dir. of Finance, or Managing Director.

Appropriate Manual/Policy and Procedures:

• Financial Manual:
  1. Section 15 Credit and Billing
• Emergency Plan.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Interact in courteous and professional manner with all guests, staff and community members.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Models the company’s culture, vision, mission and core values at all times.

Qualifications

• Minimum education is high school equivalency, with some Hotel/College training preferred.
• Minimum 2 years of experience in a similar capacity for a luxury or ultra-luxury property.
• The Accounts Receivable Clerk is expected to be on duty during normal accepted working hours and whenever presence is required. An adaptation of working hours may be required to produce the statements or tasks within the prescribed deadlines.
• Must be very detail oriented and have strong organizational skills. Must have skills in database, spreadsheet or other accounting applications.
• Be a clear thinker, remaining calm and resolving problems using good judgement
• Required to speak, read and write English, with fluency in other languages preferred
• Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding

ABOUT THE CARLYLE, A ROSEWOOD HOTEL

Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.

ABOUT ROSEWOOD HOTEL GROUP

Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments.

The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

Competitive Benefits

• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.

Hourly Rate: $36.94 - 36.94