American Girl NYC Host (permanent)

The Opportunity:  The American Girl New York City retail store and restaurant is looking for a dynamic individual to deliver an outstanding dining experience to our guests as a Host   in our restaurant.  The Host is responsible for greeting and seating restaurant guests managing reservations and working with the restaurant team.  If you thrive in a high-pressure fast-paced environment and can handle challenging service situations with sound judgment and a positive professional demeanor we want to hear from you.

What Your Impact Will Be: 

Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists while maximizing seating capacity.
Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically.
Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting music and table placement.
Communicates accurate dining room and party room setup along with special requests and birthday information to the restaurant team.
Shares information on the store and restaurant events with guests.
Utilizes Zomato reservation and InfoGenesis register systems along with Microsoft Office to perform job functions.
Initiates training opportunities with restaurant staff.
Assists restaurant staff as needed in providing an outstanding dining experience.

Qualifications :

What Were Looking For: 

 Experience as a restaurant host hotel concierge or related customer service position preferred.
 Computer skills including restaurant reservation and POS systems Microsoft Word Excel and Outlook and use of basic office equipment (copiers/fax) preferred.
 Experience working with children preferred.
 Must be able to work a flexible schedule including nights weekends and holidays. Must have Friday Saturday Sunday availability. 

The hourly rate for this position is $19.00*

*Hourly rate is based on a candidates education skills and experience

Mattel is an Affirmative Action/Equal Opportunity Employer
F/M/Disability/Vet

Additional Information :

What Its Like to Work Here:

American Girl is subsidiary of Mattel a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:  Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:  At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute:  We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel Inc. (NASDAQ:MAT ) a leading global toy company and owner of one of the strongest catalogs of childrens and family entertainment franchises in the world. We create innovative products and experiences that inspire entertain and develop children through play. We engage consumers through our portfolio of iconic brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO and MEGA as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content gaming music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities females veterans individuals with disabilities and those of all sexual orientations and gender identities.

Remote Work :

No

Employment Type :

Part-time