Service representative

75 Caldwell Place, Lackawanna, NY, USA | Nutritional Health | Hourly | 17.00-18.20 per hour Depending on Experience | Part Time

| PTO, 403B, Paid Holidays

Overview

Catholic Charities of Buffalo is currently seeking a Part-Time Pantry Service Representative to join our Nutritional Health department. This role plays a vital part in providing temporary food assistance to individuals and families in need across Erie County. The ideal candidate will be committed to reducing poverty and food insecurity through compassionate service and efficient pantry operations. This position requires both teamwork and independent initiative, with scheduled hours of 8 AM to 3:30 PM, on Mondays, Wednesdays, and Fridays at various pantry locations.

Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances. As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total wellbeing of clients and employees. Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all.

Job Responsibilities

• Perform food pantry tasks such as receiving donations, sorting and storing products, stocking shelves and coolers, and discarding waste.

• Ensure effective and efficient pantry operations.

• Support and assist pantry volunteers and staff in completing all tasks.

• Assist pantry clients and guide volunteers in helping clients navigate the pantry.

• Work safely and comply with all safety rules and procedures; promote team safety.

• Maintain cleanliness and organization of work areas to meet USDA standards.

• Represent Catholic Charities in a courteous and professional manner with donors, volunteers, visitors, community members, agency partners, clients, and staff.

• Support food drives and pickups as directed, including occasional Saturday work.

• Attend staff and training meetings as directed.

• Assist with snow removal as needed to ensure safe walking conditions for staff, volunteers, and clients.

• Adhere to federal and state laws regarding confidentiality, privacy, billing, documentation, and program standards.

• Comply with Catholic Charities' Compliance Program, Code of Ethics, and all applicable federal and state laws and regulations, ensuring all duties are performed in alignment with organizational standards for confidentiality, privacy, documentation, and ethical conduct.

• Maintain physical ability to lift and safely a move up to a minimum of 25 pounds, at times up to 50 pounds without assistance.

• Possess a valid NYS Driver's License, reliable transportation, and the ability to travel between locations within the same workday.

• Perform other duties as assigned.

Qualifications

• High school diploma or General Educational Development (GED) certificate required. Associate's degree in a human services field is preferred.

• Must have experience in a related field or working with individuals, families, and communities in need.

• Ability to work independently and effectively with people from diverse backgrounds.

• Volunteer experience preferred but not required.

• Customer service experience preferred but not required.

• Must be compassionate and demonstrate sensitivity to the needs of those served.

• Strong interpersonal and communication skills, with the ability to build and maintain effective working relationships.

• Basic computer skills required; willingness to learn new programs is essential.

What We Offer

• 17.5 hours per week

• 13 paid holidays

• 25 PTO days per year (Pro-rated based on first year start date)

• Employer-paid Employee Assistance Program (EAP)

• 403b Retirement Plan (Eligible after first pay period) with employer contribution after six months

Applicants must reside in New York State to be considered.

Compensation range may vary based on factors including but not limited to skills, education, location and experience. ?

Apply today at:

As an Equal Opportunity Employer, Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact [email protected].