Platform Change Management Manager

Company Description

VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.

As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.

VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.

The Platform Change Management Manager is responsible for overseeing and coordinating changes to VERSANT technology platforms to ensure stability, transparency, and minimal disruption to business operations. This role serves as the central point of governance for change management processes, facilitating cross-functional collaboration and ensuring changes are assessed, approved, scheduled, and communicated effectively.


While acting as a trusted partner to both technical and business teams, the Manager, Platform Change Management balances the need for operational stability with the pace of innovation. The position requires strong facilitation skills, sound judgment, and the ability to manage competing priorities while ensuring that all changes are clearly communicated, properly approved, and executed with minimal risk to VERSANT’s platforms and services.

Responsibilities

• Prepare for and facilitate the weekly Change Advisory Board (CAB) meetings, including agenda creation, coordination of change reviews, and documentation of decisions and follow-ups.
• Execute and support the IT change management process in alignment with ITIL best practices, applying judgment to identify risk and escalate complex or high-impact changes when appropriate.
• Maintain and publish the platform deployment freeze calendar, ensuring visibility and alignment with business-critical events and operational priorities.
• Identify potential change conflicts, scheduling issues, and risk conditions, and work with stakeholders to resolve them proactively.
• Communicate change schedules, approvals, deferrals, and outcomes clearly to technical teams and business stakeholders.
• Review, assess, and validate change requests in ServiceNow to ensure completeness, accuracy, and proper classification as Standard, Normal, or Emergency changes.
• Conduct risk and impact assessments in collaboration with engineering, infrastructure, security, and operations teams, evaluating system dependencies, deployment complexity, change timing, and rollback strategies.
• Review technical implementation plans, back-out procedures, and post-implementation verification steps to confirm readiness prior to approval or execution.
• Coordinate approved changes with release schedules and CI/CD pipelines, ensuring alignment with deployment timelines across cloud, on-prem, production, and non-production environments.
• Support governance controls that protect system availability, performance, security, and compliance, and help reduce change-related incidents.
• Participate in reviews and retros, analyze change outcomes, and contribute to continuous improvement of change management processes.

• BA degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 3–5 years of experience in IT Change Management, IT Operations, Release Management, or a related technical role.
• Hands-on experience supporting or facilitating Change Advisory Board (CAB) meetings.
• Working knowledge of ITIL change management practices, including change types, risk assessment, and approval workflows.
• Experience using Jira, ServiceNow or a comparable ITSM platform to manage and track change requests.
• Ability to assess technical change documentation, including implementation plans, deployment steps, and rollback procedures.
• Strong communication and coordination skills with the ability to work effectively across engineering, infrastructure, security, and business teams.

Additional Requirements:

• Hybrid : This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $125,000 - $150,000 (bonus eligible).

We are accepting applications for this position on an ongoing basis.

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.