Remote Genesys Solutions Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Genesys Engineer - REMOTE. As a Genesys Engineer, you will be pivotal in the development and maintenance of Genesys solutions, supporting the operations of our contact center. This role demands meticulous design, integration, and management of Genesys Cloud CX technologies to ensure superior customer service operations. Your expertise will facilitate tailored solutions that enhance workflow efficiency and service delivery. Join us to contribute to a significant mission that impacts customer interactions and operational success.

Accountabilities

• Design, configure, and implement Genesys-based contact center solutions tailored to specific organizational needs.
• Integrate Genesys solutions with third-party applications, ensuring a seamless customer experience.
• Monitor and maintain the Genesys environment, optimizing performance and availability.
• Develop and maintain technical documentation and standard operating procedures.
• Provide training and support to contact center agents on Genesys tools.

Requirements

• B.S in Information Systems or related field or equivalent work experience.
• 5+ years of Genesys engineering experience.
• Proven skills in Genesys implementation and customization.
• Strong problem-solving abilities and communication skills.
• Experience in leading cross-functional teams and aligning technology with business goals.

Benefits

• Opportunity to work on critical projects that impact national safety and security.
• Remote work flexibility.
• Collaboration with talented professionals in a purpose-driven environment.
• Comprehensive training and development programs.
• Competitive salary and benefits package.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.