Therapy Services Care Coordinator

Join a Patient-Focused Care Team:

@Home Therapy is seeking a full-time Care Coordinator to join our in-office team in Valley Stream. This role is central to supporting patients throughout their care journey—from initial referral through ongoing service coordination.

If you’re organized, detail-oriented, and enjoy working in a fast-paced healthcare environment, this is a great opportunity to grow within a supportive team.

Role Overview:

As a Care Coordinator, you will manage patient intake, coordinate therapy services, and serve as a key point of contact between patients, therapists, and the administrative team. You’ll help ensure patients receive timely, high-quality care while keeping operations running smoothly.

Key Responsibilities:

• Coordinate new patient intake, including referrals, onboarding, and insurance verificatio
• Assign patients to appropriate therapists based on location and availabilit.
• Manage an active caseload and track visit completion and documentation.
• Communicate with therapists via phone and email to support scheduling and follow-ups.
• Conduct patient check-ins to ensure satisfaction and continuity of care.
• Maintain accurate patient records within the EMR system.
• Handle inbound calls and email inquiries from new and existing patients.
• Collaborate with supervisors and participate in regular team meetings.

Qualifications:

• At least 1 year of experience in a medical or administrative office setting.
• Strong communication skills (phone and email).
• Highly organized with strong attention to detail.
• Comfortable multitasking and prioritizing in a fast-paced environment.
• Proficient with computers, data entry, and Microsoft Office tools.
• Ability to present information clearly and professionally to patients.
• Team-oriented with a positive, proactive attitude.
• Reliable attendance and punctuality are essential.
• Experience with EMR systems is a plus.

What We Offer:

• Paid training and onboarding support.
• Collaborative, patient-centered work environment.
• Competitive hourly pay with PTO and bonus opportunities.

Apply Today:

If you’re looking to build your career in healthcare administration and want to be part of a team that prioritizes patient care and operational excellence, we encourage you to apply.

@Home Therapy PT, OT, SLP provides Outpatient Physical, Occupational, and Speech Therapy in the comfort of home - bringing rehabilitation services to the environment where it is most effective. Our carefully selected team of therapists have 20+ years of combined experience treating all types of injuries and age-related conditions. We service NYC, Long Island, and Upstate NY. Working with @Home Therapy gives you the flexibility to create your own schedule and work in only the areas you choose to. Along with our competitive fee for service rates, we offer sign on bonuses and out-of-area bonuses (for select roles). If you are passionate about what you do and are interested in seeing adults in their home setting, we would love to hear from you.